Disruption to flights due to industrial actions between 13 and 20 December
Last Updated: 15/12/2019 09:38 AM
We have been notified by the Australian Federation of Airline Pilots and the Transport Workers Union that they plan to take a range of industrial actions that could disrupt travel between December 14 and December 20, 2019.
Our teams are working hard to minimise the disruption to customers.
What you need to know and do if you're travelling between 13 and 20 December
Make sure your contact details are up to date:
If your fight is affected we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.
If your flight is cancelled or delayed by more than 3 hours we’ll look after you:
You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.
If your flight is rescheduled or cancelled you can choose a new one without calling us:
Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.
You can cancel your travel now and receive a refund online:
We understand this industrial action creates uncertainty, and so if you are travelling with us between 13 and 20 December and you want to cancel your flight and make other plans, you can request a refund directly by filling up this FORM.
Flights from December 21 onwards to January 3
For those travelling with us between December 21 and January 3, the Australian Federation of Airline Pilots has advised it will not take industrial action during this period.
Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.
You can find out more about the reasons behind the workers' industrial action HERE.