All passenger flights into the Philippines suspended
Last Updated: 05/05/2020 03:08 AM
Due to increased travel restrictions implemented by the Philippine
Government, all passenger flights to the Philippines have been
suspended between 3 to 10 May 2020. As a result, Jetstar Asia’s services
from Singapore to Manila during this time will be limited to cargo only.
Passengers on flights from Manila to Singapore remain unaffected.
All Jetstar Asia passengers with existing bookings for travel from Singapore to
Manila will be offered the options of a refund to the full value of their untraveled
booking in the form of a travel credit voucher, or a free-of-charge
change of travel date.
Due to the high demand at our contact centre, the fastest and easiest way for
customers to request a voucher is by visiting Manage My Booking and
by following these steps:
- Enter your booking number and last name
- Click on the 'find out more' button
- Select 'check flight options' button
- Click 'view other options' button
- Select 'request reimbursement'
The credit voucher can be redeemed up to the value
stated on the voucher in one booking only within 6 months of issue, for travel
on Jetstar within 12 months of the booking date. A fare difference, if any,
will apply.
If your flights were booked through a travel agency or third-party website, you
can also request a voucher by visiting Manage My Booking.