All passenger flights into the Philippines suspended
Last Updated: 07/05/2020 11:40 PM
Due to increased travel
restrictions implemented by the Philippine Government, all passenger flights to
the Philippines have been suspended between 3 to 10 May 2020. As a result,
Jetstar Asia’s services from Singapore to Manila during this time will be
limited to cargo only.
Passengers on flights from Manila to Singapore remain unaffected.
All Jetstar Asia passengers with existing
bookings for travel from Singapore to Manila will be offered the options of a
refund to the full value of their untraveled booking in the form of a travel
credit voucher, or a free-of-charge
change of travel date.
Due to the high demand at our contact centre, the fastest and easiest way for
customers to request a voucher is by visiting Manage My Booking and by following these steps:
·
Enter your booking number and last name
·
Click on the 'find out more' button
·
Select 'check flight options' button
·
Click 'view other options' button
·
Select 'request reimbursement'
The credit
voucher can be redeemed up to the value stated on the voucher in one booking
only within 6 months of issue, for travel on Jetstar within 12 months of the
booking date. A fare difference, if any, will apply.
If your flights were booked through a travel agency or third-party website, you
can also request a voucher by visiting Manage My Booking.