APEC Summit: Update on flights to/from Manila from 16 to 20 November
Last Updated: 14/11/2015 05:13 AM
In view of the APEC Leaders' Summit in Manila from 16 to 20 November, the Manila International Airport Authority has advised that the airport may be closed intermittently to accommodate the arrival and departure of APEC leaders.
As a result, this has limited the number of slots available at the airport and Jetstar's flights to and from Manila during this period will be either cancelled, re-timed or remain unchanged.
We seek your understanding on these changes and will work to get all our affected customers to their destination as soon as possible.
The following flights will be cancelled.
16 Nov 2015
3K763 Singapore/Manila (0220/0555)
3K763 Manila/ Osaka (0655/1140)
3K764 Osaka/ Manila (1305/1640)
3K764 Manila/ Singapore (1749/2120)
17 Nov 2015
3K761 Singapore/Manila (0625/1000)
3K762 Manila/ Singapore (1040/1420)
19 Nov 2015
3K761 Singapore/Manila (0625/1000)
3K762 Manila/Singapore (1040/1420)
20 Nov 2015
3K761 Singapore/Manila (0625/1000)
3K762 Manila/Singapore (1040/1420)
3K765 Singapore/Manila (1635/2010)
3K766 Manila/Singapore (2050/0030)
The following flights have been re-timed to depart at least 2 or 3 hours earlier. Please arrive at the airport to check-in at least one hour before the flight departs.
18 Nov 2015
3K761 Singapore/Manila (0325/0700)
3K762 Manila/Singapore (0740/1120)
20 Nov 2015
3K763 Singapore/Manila (0020/0400)
3K763 Manila/Osaka (0440/0930)
The following flights will operate on schedule:
20 Nov 2015
3K764 Osaka//Manila (1255/1640)
3K764 Manila/Singapore (1740/2121)
Passengers whose flight has been cancelled may go to "Manage My Booking"
https://booknow.jetstar.com/RetrieveBooking.aspx on Jetstar.com and choose from the following options:
- Rebooking your travel free of charge to an alternative date, within 3 to 5 days of original departure (same destination).
- Request a refund to the value of the fare purchased on the original affected booking. Please fill out the Travel Expense Request Form at
-
https://ssl.jetstar.com/au/en/customer-service-portal/general-feedback.
Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking. Customers who booked through Travel Agents may wish to contact those agents to update their bookings with their own personal details.
CONTACT DETAILS
If you still need to discuss your booking, please contact our Customer Care team:
- Singapore: (65) 6499 9702
- Philippines: 1800 1611 0280
- Japan: 0570 550 538* (toll) Press "2" for English. Contact number when calling from PHS device: 050-3163-8538