Bali - Volcanic Ash Cloud Disruptions
Last Updated: 04/11/2015 02:02 PM
Update on Bali flights scheduled for Wednesday, 4 November 2015
(Published 12.00pm AEDT, 04-11-2013)
After assessing the latest information from the Volcanic Ash Advisory Centre (VAAC) our team of experts has decided to cancel all flights today to and from Denpasar Airport, Bali.
Unfortunately the latest forecast has not improved so we have cancelled these flights as early as possible.
We will make an assessment on Thursday flights (5 November) later this evening and provide a further update at 7.00pm (AEDT) today.
While we regret the frustration these cancellations will cause, the safety of our customers and crew is always our first priority.
We’ll continue to monitor the movement of the ash cloud from Mt Rinjani in Lombok, Indonesia with the latest information from the Volcanic Ash Advisory Centre (VAAC) and will resume flying as soon as it is safe to do so.
Once we have resumed flights, we will look to schedule additional services to enable customers to travel to or from Bali.
Flight cancellations: Wednesday, 4 November 2015 (listed by flight number)
To Bali:
- JQ 37 – Sydney-Bali
- JQ 43 – Melbourne-Bali
- JQ 47 – Brisbane-Bali
- JQ 102 – Townsville-Bali
- JQ 106 – Perth-Bali
- JQ 110 – Perth-Bali
- JQ 116 – Perth-Bali
- JQ117 – Singapore-Bali
- JQ 127 – Adelaide-Bali
From Bali:
- JQ 38 – Bali-Sydney
- JQ 44 – Bali-Melbourne
- JQ 58 – Bali-Brisbane
- JQ 101 – Bali-Townsville
- JQ 107 – Bali-Perth
- JQ 109 – Bali-Perth
- JQ 116 – Bali-Singapore
- JQ 117 – Bali-Perth
- JQ 128 – Bali-Adelaide
- JQ 101 – Bali-Townsville (2.30am, 5 November)
DISRUPTED CUSTOMERS OR CUSTOMERS WISHING TO AMEND TRAVEL PLANS
If you’re in Bali and your flight has been cancelled:
You don’t need to take any action – we will notify customers when it is safe to resume flying and advise next steps on how to rebook a new flight.
If you’re in Australia and your flight has been cancelled OR you are booked to travel on 4 or 5 November and wish to amend your travel plans:
Please go to Manage My Booking on Jetstar.com and choose from the following options:
- Rebooking your travel free of charge to an alternative date, within 28 days of original departure (same destination)
- Rebooking your travel free of charge to an alternative date, within 28 days of original departure (any destination). We will waive the change fee however fare difference may apply.
- Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking. Customers who booked through Travel Agents may wish to contact those agents to update their bookings with their own personal details.
At this stage, we’re advising customers not to travel to the airport for flights to and from Bali and to closely monitor their flight status on Jetstar.com
CONTACT DETAILS
If you still need to discuss your booking, please contact our Customer Care team:
- Free Skype call: JetstarAirways (search for this Skype ID)
- Australia: 131 538
- Singapore: (65) 6499 9702
- Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
- Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network.