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Travel Alert - Bali - Volcanic Ash Cloud Disruptions - Australia (English)

Bali - Volcanic Ash Cloud Disruptions

Last Updated: 19/11/2015 12:09 PM

Update on Bali flying plans for Thursday (19 November) 2015

(Published 12:15pm AEDT, 19-11-2015)

Planned flight schedule for Thursday

The forecasts around Bali are good this morning, so we’re going ahead with our modified flying plan on Thursday. Please note the revised departure times before travelling to the airport.

We are looking to re-introduce night time services from Friday, subject to further assessment from our senior pilots and operational experts on Thursday. 

FLIGHT SCHEDULE: Thursday, 19 November

SCHEDULED FLIGHTS (listed by flight number)

Flights to Bali (local times):

  • JQ37 – Sydney-Bali (revised departure time of 8.00am)
  • JQ43 – Melbourne-Bali (departs as originally scheduled – 9.55am)
  • JQ90 – Cairns-Bali (revised departure time of 9am)
  • JQ106 – Perth-Bali (revised departure time of 9.30am)
  • JQ116 – Perth-Bali (revised departure time of 9am)
  • JQ127 – Adelaide-Bali (revised departure time of 10.00am)

Flights from Bali (local times):

  • JQ38 – Bali-Sydney (revised departure time of 1.30pm)
  • JQ44 – Bali-Melbourne (departs as originally scheduled – 2.25pm)
  • JQ91 – Bali-Cairns (revised departure time of 12:35pm)
  • JQ107 – Bali-Perth (revised departure time of 2.20pm)
  • JQ116 – Bali-Singapore (revised departure time of 1.50pm)
  • JQ128 – Bali-Adelaide (revised departure time of 1.35pm)

CANCELLED FLIGHTS

  • JQ 82 – Bali-Darwin (20 November)
  • JQ 83 – Darwin-Bali (20 November)
  • JQ117 – Singapore-Bali
  • JQ117 – Bali-Perth 

FLIGHTS FROM BALI TO AUSTRALIA

We are currently re-booking customers on flights departing on Thursday. 



Please check your email and mobile phone messages for confirmation of your new flight details. You can also check the Manage Booking function on our website to track your booking.

Any customers originally booked to fly from Bali to Australia during the past fortnight who have not yet received the re-booking confirmations we have been sending should contact our call centre (details at the bottom of this travel alert) or travel to the airport to speak with our team to organise their flight home.

Note: At this stage, we’re not operating flights from Bali to all Australian cities. If we book you on a service to another city, we’ll arrange a domestic connection to get you home on a Jetstar or Qantas flight free of charge.

DISRUPTED CUSTOMERS OR CUSTOMERS WISHING TO AMEND TRAVEL PLANS

If you're in Bali and your flight has been cancelled:

Customers should ensure they check and comply with Indonesian visa and immigration requirements, including obtaining any required visa extensions

If you have a medical concern we recommend you consult with local medical services and/or your travel insurer’s emergency hotline.

If you're in Australia and your flight has been cancelled OR you were booked to travel between 3-20 November and wish to amend your travel plans:

We are now offering customers in Australia the chance to change their travel destination free of charge - so there is no change fee or fare difference to pay. Travel must be completed by 30 November 2015. See a list of alternative destinations below.

Please go to Manage Booking on Jetstar.com and choose from the following options:

  • Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
  • Rebooking your travel to Bali free of charge (no change fees or fare difference payable). Return flight must be booked for travel no later than 30 November 2015.

Please contact our Call Centre and discuss the following options:

  • Rebooking your travel to Bali for travel beyond 30 November. No change fees payable, however a fare difference may apply.
  • Rebooking your travel to an alternative destination (see list of alternative destinations below) free of charge (no change fees or fare difference payable). Return flight must be booked for travel no later than 30 November 2015.
  • Rebooking your travel to an alternative destination for travel beyond 30 November. No change fees payable, however a fare difference may apply.

Alternative destinations available for travel from Australia:

  • Fiji (Nadi)
  • Thailand (Phuket and Bangkok)
  • Hawaii (Honolulu)
  • Cambodia (Phnom Penh, Siem Reap)
  • New Zealand (Auckland, Christchurch, Queenstown, Wellington)
  • Australia (Adelaide, Avalon, Ballina Byron, Brisbane, Cairns, Canberra, Darwin, Gold Coast, Hamilton Island, Hobart, Launceston, Mackay, Melbourne, Newcastle, Perth, Sunshine Coast, Sydney, Townsville, Uluru - Ayers Rock, Whitsunday Coast)

Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking.

CONTACT DETAILS

If you still need to discuss your booking, please contact our Customer Care team:

  • Free Skype call: JetstarAirways (search for this Skype ID)
  • Australia: 131 538
  • Singapore: (65) 6499 9702
  • Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
  • Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network.

Note: We are aware some customers are having problems on the Indosat network. We have escalated to Telstra and Indosat to investigate. If you have problems please use Skype as a free alternative.