Bali - Volcanic Ash Cloud Disruptions
Last Updated: 20/11/2015 08:19 AM
Update on Bali flying for Friday 20 November 2015
(Published 8am AEDT, 20-11-2015)
We plan to fly our normal schedule in and out of Bali today (Friday) based on the current ash forecasts.
The ash cloud’s movement remains highly unpredictable and our team of senior pilots will continue closely monitoring ash forecasts.
We will let customers know if flying conditions change and our senior pilots determine it is not safe to fly.
If you're in Australia and your flight was cancelled OR you were booked to travel between 3-20 November and wish to amend your travel plans:
We are now offering customers in Australia the chance to change their travel destination free of charge - so there is no change fee or fare difference to pay. Travel must be completed by 30 November 2015. See a list of alternative destinations below.
Please go to Manage Booking on Jetstar.com and choose from the following options:
- Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
- Rebooking your travel to Bali free of charge (no change fees or fare difference payable). Return flight must be booked for travel no later than 30 November 2015.
Please contact our Call Centre and discuss the following options:
- Rebooking your travel to Bali for travel beyond 30 November. No change fees payable, however a fare difference may apply.
- Rebooking your travel to an alternative destination (see list of alternative destinations below) free of charge (no change fees or fare difference payable). Return flight must be booked for travel no later than 30 November 2015.
- Rebooking your travel to an alternative destination for travel beyond 30 November. No change fees payable, however a fare difference may apply.
Alternative destinations available for travel from Australia:
- Fiji (Nadi)
- Thailand (Phuket and Bangkok)
- Hawaii (Honolulu)
- Cambodia (Phnom Penh, Siem Reap)
- New Zealand (Auckland, Christchurch, Queenstown, Wellington)
- Australia (Adelaide, Avalon, Ballina Byron, Brisbane, Cairns, Canberra, Darwin, Gold Coast, Hamilton Island, Hobart, Launceston, Mackay, Melbourne, Newcastle, Perth, Sunshine Coast, Sydney, Townsville, Uluru - Ayers Rock, Whitsunday Coast)
Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking.
CONTACT DETAILS
If you still need to discuss your booking, please contact our Customer Care team:
- Free Skype call: JetstarAirways (search for this Skype ID)
- Australia: 131 538
- Singapore: (65) 6499 9702
- Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
- Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network.
Note: We are aware some customers are having problems on the Indosat network. We have escalated to Telstra and Indosat to investigate. If you have problems please use Skype as a free alternative.