Bali - Volcanic Ash Cloud Disruptions
Last Updated: 07/11/2015 11:07 AM
Update on Bali flights scheduled for Saturday, 7 November 2015
(Published 11.00am AEDT, 07-11-2015)
All Saturday flights cancelled
Following assessment of the latest forecast from the Volcanic Ash Advisory Centre, all flights to and from Bali today will be cancelled.
We assessed conditions at 6.00am this morning (AEDT) and we were hopeful of operating today however a recent assessment of satellite images at first light in Bali was not positive.
We had delayed a number of scheduled flights this morning to give ourselves the best chance of operating them should conditions allow today.
Unfortunately as winds have pushed the volcanic ash cloud from Mount Rinjani unacceptably close to Denpasar Airport and are forecast to worsen, our senior pilots and expert operational team have determined it is not safe to operate today.
Please do not travel to the airport as our scheduled and recovery services will not be operating today.
We will post our next update this evening regarding Sunday flights.
We are working through directly contacting affected passengers through email and SMS. Customers who booked through Travel Agents may wish to contact those agents to update their bookings with their own personal details.
The departure of any flights depends on favourable flying conditions continuing and that these conditions are subject to change based on the forecast position of the ash cloud, assessment of safety to fly, and local flight approvals. Should conditions change we will provide further updates.
BEFORE TRAVELLING TO ANY AIRPORT
Check this Travel Alert and the flight status page on Jetstar.com for the latest update on flights. If you have been rebooked on a recovery flight from Bali you will have received an email and SMS from Jetstar with details.
All scheduled flights to and from Bali today which were cancelled last night, remain cancelled.
As we’ve seen during this week, the Mount Rinjani ash cloud’s movement is highly unpredictable. We’ll continue to closely monitor the situation with the Volcanic Ash Advisory Centre and further cancellations may occur if conditions prevent safe operations. We will inform customers if this happens.
As a Qantas Group airline, Jetstar operates according to a set of strict safety standards. We have always had a safety before schedule approach and will resume scheduled services when our senior pilots and meteorologists deem it safe to do so. What other airlines do is a matter for them. We take a conservative approach.
We would like to thank all our customers for their patience as we work through our recovery process to get you to your destination as soon as we can.
The latest flight details can be found on the flight status page on Jetstar.com.
FLIGHT CANCELLATIONS: Saturday, 7 November 2015 (listed by flight number)
To Indonesia
- JQ35 – Melbourne-Bali
- JQ37 – Sydney-Bali
- JQ43 – Melbourne-Bali (previously delayed to 1230, now cancelled)
- JQ83 – Darwin-Bali
- JQ102 – Townsville-Bali
- JQ106 – Perth-Bali (previously revised to 1200, now cancelled)
- JQ110 – Perth-Denpasar
- JQ116 – Perth-Bali
- JQ117 – Singapore-Bali (previously delayed to 0930, now cancelled)
- JQ127 – Adelaide-Bali
From Indonesia
- JQ36 – Bali-Melbourne
- JQ38 – Bali-Sydney
- JQ44 – Bali-Melbourne (previously delayed to 1640, now cancelled)
- JQ82 – Bali-Darwin
- JQ91 – Bali-Cairns
- JQ101 – Bali-Townsville (Sunday 8 November)
- JQ107 – Bali-Perth (previously revised to 1650, now cancelled)
- JQ109 – Bali-Perth
- JQ116 – Bali-Singapore
- JQ117 – Bali-Perth (previously delayed to 1310, now cancelled)
- JQ128 – Bali-Adelaide
LIMITED RECOVERY FLIGHTS
Passengers will be notified to travel on limited recovery flights in order of earliest disruption (from 3 November onwards). In addition, a number of passengers who have previously advised urgent medical requirements may also be contacted.
Customers who booked through travel agents may wish to contact those agents to update their bookings with their own personal details.
We will be contacting customers for these flights by email and SMS to advise them of their new flight details.
Today we were able to plan a very limited number of recovery flights from Bali to Australia. This is the first step to get our passengers moving again. As we have done previously, we will continue to schedule additional services to enable customers to travel to or from Bali when it is safe to do so.
DISRUPTED CUSTOMERS OR CUSTOMERS WISHING TO AMEND TRAVEL PLANS
If you’re in Bali and your flight has been cancelled:
Please check your text messages and email to see if you have received an update from Jetstar. Please DO NOT go to the airport unless you have been sent new flight details.
If you do not receive new flight details today you don't need to take any further action – we will rebook customers when flights are available and notify you by email and SMS when we have arranged your journey home as soon as it is safe to do so.
Customers should ensure they check and comply with Indonesian visa and immigration requirements, including obtaining any required visa extensions.
If you have a medical concern we recommend you consult with local medical services and/or your travel insurer's emergency hotline.
If you're in Australia and your flight has been cancelled OR you were booked to travel between 3-13 November and wish to amend your travel plans:
Please go to Manage My Booking on Jetstar.com and choose from the following options:
- Rebooking your travel free of charge to an alternative date, within 28 days of original departure (same destination)
- Rebooking your travel free of charge to an alternative date, within 28 days of original departure (any destination). We will waive the change fee however fare difference may apply.
- Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking.
Customers who booked through Travel Agents may wish to contact those agents to update their bookings with their own personal details.
CONTACT DETAILS
If you still need to discuss your booking, please contact our Customer Care team:
- Free Skype call: JetstarAirways (search for this Skype ID)
- Australia: 131 538
- Singapore: (65) 6499 9702
- Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
- Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network.