Bali - Volcanic Ash Cloud Disruptions
Last Updated: 09/11/2015 10:55 AM
Update on Bali flights scheduled for Monday, 9 November 2015
(Published 11.00am AEDT, 09-11-2015)
All Monday flights cancelled to and from Bali
Unfortunately, flying conditions around Denpasar Airport remain unsafe for flying due to the ash cloud from Mount Rinjani. Denpasar Airport was also closed overnight.
Following an assessment by our senior pilots and expert operations team of current flying conditions and of the latest forecasts from the Volcanic Ash Advisory Centre, we have cancelled all flights to and from Bali today.
Please do not travel to the airport as no scheduled or recovery services will be operating today.
We will post an update this evening regarding Tuesday’s flights.
We will only resume operating services to and from Bali once flying conditions around Denpasar Airport have improved. We make these assessments independent of the Airport and other airlines.
NEW OPTIONS: We are now offering customers in Australia the chance to change their travel destination free of charge - so there is no change fee or fare difference to pay. See a list of alternative destinations below.
The departure of any flight depends on favourable flying conditions continuing and that these conditions are subject to change based on the forecast position of the ash cloud, assessment of safety to fly, and local flight approvals.
As we’ve seen during this week, the Mount Rinjani ash cloud’s movement is highly unpredictable. We’ll continue to closely monitor the situation with the Volcanic Ash Advisory Centre and further cancellations may occur if conditions prevent safe operations. We will continue to inform customers when this happens.
As a Qantas Group airline, Jetstar operates according to a set of strict safety standards. We have always had a safety before schedule approach and will resume scheduled services when our senior pilots and meteorologists deem it safe to do so. What other airlines do is a matter for them. We take a conservative approach.
We would like to thank all our customers for their patience as we work through our recovery process to get them to them destination as soon as we can.
The latest flight details can be found on the flight status page on Jetstar.com.
BEFORE TRAVELLING TO ANY AIRPORT
Check this Travel Alert and the flight status page on Jetstar.com for the latest update on flights. If you have been rebooked on a recovery flight from Bali you will have received an email and SMS from Jetstar with details.
All scheduled flights to and from Bali today that were previously announced as cancelled remain cancelled.
FLIGHT CANCELLATIONS: Monday, 9 November 2015 (listed by flight number)
From Indonesia
- JQ36 – Bali-Melbourne
- JQ38 – Bali-Sydney
- JQ44 – Bali-Melbourne
- JQ82 – Bali-Darwin
- JQ91 – Bali-Cairns
- JQ107 – Bali-Perth
- JQ109 – Bali-Perth
- JQ116 – Bali-Singapore
- JQ117 – Bali-Perth
- JQ128 – Bali-Adelaide
To Indonesia
- JQ35 – Melbourne-Bali
- JQ37 – Sydney-Bali
- JQ43 – Melbourne-Bali
- JQ83 – Darwin-Bali
- JQ102 – Townsville-Bali
- JQ106 – Perth-Bali
- JQ110 – Perth-Bali
- JQ116 – Perth-Bali
- JQ127 – Adelaide-Bali
LIMITED RECOVERY FLIGHTS
Operating a limited number of additional (recovery) flights is an option we have to get customers moving again. As we have done previously, we will schedule recovery services when possible.
Customers will be notified about travelling on limited additional (recovery) flights in order of earliest disruption (from 3 November onwards). In addition, a number of customers who have previously advised urgent medical requirements may also be contacted.
Customers who booked through Travel Agents may wish to contact those agents to update their bookings with their own personal details.
We will be contacting customers for these flights by email and SMS to advise them of their new flight details.
DISRUPTED CUSTOMERS OR CUSTOMERS WISHING TO AMEND TRAVEL PLANS
If you're in Bali and your flight has been cancelled:
Please check your text messages and email to see if you have received an update from Jetstar. Please DO NOT go to the airport unless you have been sent new flight details.
If you do not receive new flight details or an updated departure time you don’t need to take any further action – we will rebook customers when flights are available and notify you by email and SMS when we have arranged your journey home as soon as it is safe to do so.
Customers should ensure they check and comply with Indonesian visa and immigration requirements, including obtaining any required visa extensions.
If you have a medical concern we recommend you consult with local medical services and/or your travel insurer’s emergency hotline.
If you're in Australia and your flight has been cancelled OR you were booked to travel between 3-13 November and wish to amend your travel plans:
Please go to Manage Booking on Jetstar.com and choose from the following options:
- Rebooking your travel free of charge to an alternative date, within 28 days of original departure (same destination).
- Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
- Rebooking your travel to an alternative destination free of charge (no change fees or fare difference payable). Return flight must be booked for travel no later than 22 November 2015.
- Rebooking your travel to an alternative destination beyond 22 November. No change fees payable, however a fare difference may apply.
Alternative destinations available for travel from Australia without change fees or fare differences:
- Fiji (Nadi)
- Thailand (Phuket)
- Hawaii (Honolulu)
- New Zealand (Auckland, Christchurch, Queenstown, Wellington)
- Australia (Adelaide, Avalon, Ballina Byron, Brisbane, Cairns, Canberra, Darwin, Gold Coast, Hamilton Island, Hobart, Launceston, Mackay, Melbourne, Newcastle, Perth, Sunshine Coast, Sydney, Townsville, Uluru - Ayers Rock, Whitsunday Coast)
Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking.
CONTACT DETAILS
If you still need to discuss your booking, please contact our Customer Care team:
- Free Skype call: JetstarAirways (search for this Skype ID)
- Australia: 131 538
- Singapore: (65) 6499 9702
- Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
- Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network.