Customers travelling to/from Taiwan (updated 19 February 2020)
Last Updated: 19/02/2020 09:30 AM
The Taiwanese government has recently announced it will postpone the Taiwan school summer holiday period by two weeks due to the 2019-nCoV.
The holiday period will now commence on 15 July 2020 and end on 13 Sept 2020. Any customer who had previously booked a Jetstar flight (before 4 February) for travel between 28 June – 15 July 2020 (inclusive), to or from Taipei, who now wish to change their travel plans may contact us via our Live Chat for the following options:
The holiday period will now commence on 15 July 2020 and end on 13 Sept 2020. Any customer who had previously booked a Jetstar flight (before 4 February) for travel between 28 June – 15 July 2020 (inclusive), to or from Taipei, who now wish to change their travel plans may contact us via our Live Chat for the following options:
- A full refund in the form of a voucher
- Change your date of travel with a waived change fee (fare difference will apply) for flights departing between 15 July and 13 September 2020
The Taiwanese government is also advising citizens of Taiwan not to visit any countries with a warning level of ‘orange’, ‘red’, ‘alert’ or ‘warning.’ Customers departing Taipei between 23 January and 31 March and travelling to these countries, which includes Singapore, who now wish to change their travel plans may contact us via our Live Chat for the following options:
If you need more information on how to redeem the travel vouchers, you can click on this link.
If you prefer an English-speaking customer service agent, you can leave us your details via this link.
As all our customer service agents are experiencing a high volume of enquiries, please accept our apologies that we may not be able to answer immediately.
We seek your kind understanding and patience. please leave us our details in the Live Chat links and we will get back to you as soon as possible