Disruption to domestic flights due to industrial action on 19 February 2020
Last Updated: 15/02/2020 07:33 AM
(Last updated: 15 February, 5pm AEST)
We have been notified by the Transport Workers Union that it plans to take industrial action that will disrupt travel on Wednesday 19 February 2020.
To minimise the disruption caused by the TWU action, it has been necessary to proactively cancel some of our domestic flights in Australia. At 17.00 (5pm AEST) Saturday 15 February 2020 we began contacting customers whose flight will be impacted. We will have contacted all impacted customers by 5pm Sunday 16 February.
International flights to/from Australia ARE NOT affected as a result of the union’s planned action.
What you need to know ahead of Wednesday 19 February:
- If you’re travelling on a domestic flight on the 19th you can cancel your flight now and receive a refund: We understand this industrial action creates uncertainty, so if you are travelling with us on Wednesday 19 February 2020 and you want to cancel your flight and make other plans, you can request a refund by completing this FORM.
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Want to move your travel? You can also contact us to move your domestic flight to another day between 14 and 27 February at no additional cost via Live Chat
Things to know on the day:
- Make sure your contact details are up to date: If your fight is affected on 19 February we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.
- If your flight is cancelled or delayed by more than 3 hours we’ll look after you: You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.
- If your flight is rescheduled or cancelled you can choose a new one without calling us: Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.
Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.
You can find out more about the reasons behind the workers' industrial action HERE.