Travel Alert - Disruption to flights due to industrial actions between 13 and 20 December - Australia (English)

Disruption to flights due to industrial actions between 13 and 20 December

Last Updated: 12/12/2019 05:23 AM

Last Updated: 12 December 14:00 (AEST)





We have been notified by the Australian Federation of Airline Pilots and the Transport Workers Union that they plan to take a range of industrial actions that could disrupt travel between December 14 and December 20, 2019.





Our teams are working hard to minimise the disruption to customers.



What you need to know and do if you're travelling between 13 and 20 December

  • Make sure your contact details are up to date:

    If your fight is affected we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.

  • If your flight is cancelled or delayed by more than 3 hours we’ll look after you:

    You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.

  • If your flight is rescheduled or cancelled you can choose a new one without calling us:

    Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.

  • You can cancel your travel now and receive a refund online:

    We understand this industrial action creates uncertainty, and so if you are travelling with us between 13 and 20 December and you want to cancel your flight and make other plans, you can request a refund directly by filling up this FORM.

  • Flights from December 21 onwards to January 3

    For those travelling with us between December 21 and January 3, the Australian Federation of Airline Pilots has advised it will not take industrial action during this period.




Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.





You can find out more about the reasons behind the workers' industrial action HERE


This Travel Alert will be updated regularly with the latest information.

We have proactively cancelled the following flights and are re-accommodating passengers on alternate services.

Friday 13 December

  • JQ763     Adelaide to Sydney
  • JQ762     Sydney to Adelaide
  • JQ768     Sydney to Adelaide
  • JQ564     Melbourne to Brisbane
  • JQ810     Sydney to Brisbane
  • JQ820     Sydney to Brisbane
  • JQ456     Sydney to Ballina
  • JQ952     Sydney to Cairns
  • JQ719     Sydney to Hobart
  • JQ561     Brisbane to Melbourne
  • JQ501     Sydney to Melbourne
  • JQ503     Sydney to Melbourne
  • JQ517     Sydney to Melbourne
  • JQ523     Sydney to Melbourne
  • JQ400     Sydney to Gold Coast
  • JQ402     Sydney to Gold Coast
  • JQ424     Sydney to Gold Coast
  • JQ769     Adelaide to Sydney
  • JQ813     Brisbane to Sydney
  • JQ823     Brisbane to Sydney
  • JQ457     Ballina to Sydney
  • JQ957     Cairns to Sydney
  • JQ718     Hobart to Sydney
  • JQ504     Melbourne to Sydney
  • JQ506     Melbourne to Sydney
  • JQ516     Melbourne to Sydney
  • JQ524     Melbourne to Sydney
  • JQ403     Gold Coast to Sydney
  • JQ405     Gold Coast to Sydney
  • JQ427     Gold Coast to Sydney

Saturday 14 December

  • JQ402     Sydney to Gold Coast
  • JQ405     Gold Coast to Sydney
  • JQ501     Sydney to Melbourne
  • JQ504     Melbourne to Sydney
  • JQ400     Sydney to Gold Coast
  • JQ403     Gold Coast to Sydney
  • JQ953     Cairns to Sydney
  • JQ954     Sydney to Cairns
  • JQ966     Gold Coast to Cairns
  • JQ967     Cairns to Gold Coast
  • JQ401     Gold Coast to Sydney
  • JQ406     Sydney to Gold Coast
  • JQ735     Melbourne to Launceston
  • JQ734     Launceston to Melbourne
  • JQ886     Brisbane to Mackay
  • JQ887     Mackay to Brisbane
  • JQ503     Sydney to Melbourne
  • JQ506     Melbourne to Sydney
  • JQ456     Sydney to Ballina
  • JQ457     Ballina to Sydney
  • JQ561     Brisbane to Melbourne
  • JQ564     Melbourne to Brisbane
  • JQ810     Sydney to Brisbane
  • JQ813     Brisbane to Sydney
  • JQ529     Sydney to Melbourne
  • JQ528     Melbourne to Sydney
  • JQ701     Melbourne to Hobart
  • JQ700     Hobart to Melbourne
  • JQ500     Melbourne to Sydney
  • JQ507     Sydney to Melbourne
  • JQ731     Melbourne to Launceston
  • JQ732     Launceston to Melbourne
  • JQ941     Cairns to Melbourne
  • JQ942     Melbourne to Cairns
  • JQ110     Perth to Bali
  • JQ109     Bali to Perth
  • JQ759     Brisbane to Hobart
  • JQ758     Hobart to Brisbane
  • JQ729     Melbourne to Launceston
  • JQ730     Launceston to Melbourne
  • JQ780     Sydney to Sunshine Coast
  • JQ781     Sunshine Coast to Sydney
  • JQ952     Sydney to Cairns
  • JQ957     Cairns to Sydney

Sunday 15 December

  • JQ402     Sydney to Gold Coast
  • JQ405     Gold Coast to Sydney
  • JQ456     Sydney to Ballina
  • JQ457     Ballina to Sydney
  • JQ560     Melbourne to Brisbane
  • JQ563     Brisbane to Melbourne
  • JQ603     Sydney to Avalon
  • JQ604     Avalon to Sydney
  • JQ632     Avalon to Adelaide
  • JQ633     Adelaide to Avalon
  • JQ758     Hobart to Brisbane
  • JQ759     Brisbane to Hobart
  • JQ762     Sydney to Adelaide
  • JQ763     Adelaide to Sydney
  • JQ780     Sydney to Sunshine Coast
  • JQ781     Sunshine Coast to Sydney
  • JQ886     Brisbane to Mackay
  • JQ887     Mackay to Brisbane
  • JQ928     Brisbane to Cairns
  • JQ929     Cairns to Brisbane
  • JQ930     Brisbane to Cairns
  • JQ931     Cairns to Brisbane
  • JQ944     Melbourne to Cairns
  • JQ945     Cairns to Melbourne
  • JQ952     Sydney to Cairns
  • JQ953     Cairns to Sydney
  • JQ954     Sydney to Cairns
  • JQ957     Cairns to Sydney
  • JQ966     Gold Coast to Cairns
  • JQ967     Cairns to Gold Coast
  • JQ109 Bali to Perth
  • JQ110 Perth to Bali
  • JQ210 Queenstown to Melbourne
  • JQ211 Melbourne to Queenstown
  • JQ401 Gold Coast to Sydney
  • JQ406 Sydney to Gold Coast
  • JQ501 Sydney to Melbourne
  • JQ529 Sydney to Melbourne
  • JQ504 Melbourne to Sydney
  • JQ503 Sydney to Melbourne
  • JQ506 Melbourne to Sydney
  • JQ528 Melbourne to Sydney
  • JQ602 Avalon to Sydney
  • JQ605 Sydney to Avalon
  • JQ700 Hobart to Melbourne
  • JQ701 Melbourne to Hobart
  • JQ765 Adelaide to Sydney
  • JQ766 Sydney to Adelaide
  • JQ810 Sydney to Brisbane
  • JQ813 Brisbane to Sydney
  • JQ903 Townsville to Brisbane
  • JQ904 Brisbane to Townsville
  • JQ941 Cairns to Melbourne
  • JQ942 Melbourne to Cairns