Domestic Travel Restrictions
Last Updated: 09/07/2020 08:52 AM
New South Wales (including Lord Howe Island)
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
New South Wales – Victoria borders
Following aspike in COVID-19 cases in Victoria, the New South Wales government and the Queensland government have put measures in place to prevent the entry of people from Victoria.
Considering the above, we’ve reviewed our schedule and a number of flights have been cancelled. Our teams are in the process of contacting affected customers directly with a range of options, which may include a refund depending the circumstances.
Melbourne – Sydney and Melbourne – Newcastle flights: From 10 July Jetstar will significantly reduce the frequency of services between Melbourne and Sydney and Melbourne and Newcastle, and availability is limited. Customers who need to travel are encouraged to review the restrictions and re-arrange travel as required.
Melbourne - Ballina (Byron) flights | Last flight 12 July: Our last direct flight for this month is Sunday 12 July. We encourage customers with bookings who need to return to Ballina or return to Melbourne to contact us to move their plans to a date prior to 12 July.
Returning customers who are travelling to these regions in July who are currently away from home and need to bring their flights forward can do so at no additional cost this week. Changes can be made by logging into Manage Booking.
Extra Support for customers impacted by travel restrictions:
If you are traveling in or out of Victoria between now and 18 August, you are eligible to cancel your booking and obtain a credit voucher to the value of the booking.
To request a voucher, go to Manage Booking and follow these easy steps. We'll email the voucher to you within 14 business days.
- Click on the 'Find out More' button
- Select 'Check flight Options' button
- Click 'View other Options' button
- Select 'Request reimbursement' button
Alternatively, you may wish to wait to see if your flight is impacted by Jetstar’s current network review, in which case Jetstar will contact you directly in the coming days with a range of options, which depending on the circumstances may include a refund.
Have a question about flight cancellations, changing flights or vouchers? Please also read our COVID-19 Frequently Asked Questions.
Help ease travel restrictions faster with the Australian Government's COVIDSafe App
We encourage all Australians to download and activate the COVIDSafe app.
The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.
The COVIDSafe app also gives you extra reassurance if you are travelling. For more information and to download the app head here.