Extension of Cancellations
Last Updated: 04/05/2020 11:02 PM
With passenger demand still at very low levels as a result of travel restrictions to stop the spread of COVID-19, Jetstar will be carrying out domestic and Trans-Tasman flight cancellations beyond the end-May through to the end of June 2020. International flight cancellations will be extended through to the end of July 2020.
We are in the process of reviewing these flights and we’ll start to notify impacted customers directly within the next week. Given the high volume of cancellations this may take some time, and we ask for your patience as we work through the process. We will contact you as soon as we are able to.
We are in the process of reviewing these flights and we’ll start to notify impacted customers directly within the next week. Given the high volume of cancellations this may take some time, and we ask for your patience as we work through the process. We will contact you as soon as we are able to.
Greater flexibility when using credit vouchers
From mid-June 2020 all new and existing unused Jetstar vouchers can be used to make multiple flight bookings to any destination across the Jetstar network. Previously, the voucher could only be used on one booking. The voucher holder must either be the contact person in or a traveller on the new booking.
Jetstar has also extended the validity of vouchers issued from 1 March from 6 to 12 months to book and then up to 1 year to travel thereafter.
As per the existing arrangements, Jetstar customers will need to pay any fare difference if the new bookings cost more than the value of their travel voucher.
If you booked through a travel agent or third party websites (e.g. Webjet, Flight Centre) you will need to contact them directly.