Flights to, from and via mainland China
Last Updated: 01/02/2020 12:36 PM
(Last update 18:00 AEST, 29 January, 2020)
In response to the current coronavirus infection originating
in Wuhan, China, Jetstar is offering flexible options to customers travelling
to/originating from or via mainland China on another carrier who hold a
separate Jetstar booking for travel within domestic Australia, New Zealand
or trans-Tasman.
Although Jetstar Airways does not fly directly to China from
Australia or New Zealand customers with Jetstar bookings as part of an
itinerary outlined above, departing between 24 January 2020 and 31 March 2020,
who no longer wish to travel, currently have the option to rebook the Jetstar
portion of their flight, cancel their ticket and retain its value in the form
of a voucher or cancel their flights for a full refund.
Change and cancellation
fees will not be charged to these customers.
Jetstar Asia (3K) and Jetstar Japan (GK) customers with bookings to/from or via mainland China within these travel dates also have the option to cancel and refund their bookings in full or to change their bookings to depart after 31 March 2020. Refunds can be requested using this form.