Flights to Mainland China (Updated on 10 February 2020)
Last Updated: 12/02/2020 10:19 AM
Call Centre (Updated on 10 February)
Our Chinese customer service agents are experiencing a high volume of enquiries. Customers affected by the extended suspension of the Shantou and Haikou services will be contacted early next week. Thank you for your patience.
Jetstar Asia (3K) and Jetstar Japan (GK) customers with bookings to/from or via mainland China, travelling up until the 31st March also have the option to cancel and refund their bookings in full or to change their bookings to depart after 31 March 2020.
Refunds can be requested using this form.
Given the evolving situation of the 2019 novel coronavirus (2019-nCoV)
and the subsequent reduced demand for these services, Jetstar Asia will bring
forward the suspension of services between Singapore and Hong Kong and extend
the suspension of service from Singapore to Shantou and Haikou.
All scheduled services from Hong Kong to Singapore will be suspended from
15 February 2020, with the final flight scheduled for 14 February 2020.
Services from Singapore to Shantou and Haikou will be suspended, with
the final flights scheduled for 7 and 8 February 2020 respectively. Services will be suspended until 31 May 2020
when the situation will be reviewed again.
All customers impacted by these changes will be contacted directly by
SMS and/or email and will be able to cancel their bookings and obtain a full
refund or credit voucher. Alternatively, customers can contact either Jetstar.com or their travel agent, depending on how they
purchased their ticket.
Hefei, Guiyang, Xuzhou (Updated on 28
With China temporarily banning
international group travel from China, Jetstar Asia will temporarily suspend
its services to Hefei, Guiyang and Xuzhou until 31 March 2020 when the
situation will be reviewed again. The last flights to Hefei, Guiyang and
Xuzhou operated on Thursday 30 January.
All customers impacted by these
changes have been contacted directly by SMS and/or email and will be able to
cancel their bookings and obtain a full refund or credit voucher.
We are in regular contact with the
health authorities and continue to monitor the situation very
closely. Please visit the Manage My Booking
section of our website to ensure your contact details are up to date.