Travel Alert - Fly Flexible - Australia (English)

Fly Flexible

Last Updated: 21/05/2020 01:32 AM

Whether you’re planning to visit friends or family or take a long overdue holiday, we know you’re looking forward to booking your next flight. To ensure you can book with confidence, we’re introducing further flight flexibility.


One fee-free date change – Australian domestic travel

If you book flights through between 21 May and 30 June 2020, we’ll waive the change fee if you decide to change the date of your travel. When you’re ready to rebook, you’ll need to cover any Fare Difference in your new booking. This offer applies for travel between 12 June and 31 October 2020 on any Jetstar Airways (JQ) domestic flights within Australia.
In the instance that your flight is cancelled by us, we’ll rebook you on the next available flight to your booked destination, at no additional cost to you. Alternatively, you can choose other options.

Voucher extension for international travel

We’ve also introduced further flexibility for Jetstar Airways (JQ) customers with international bookings. If you’re booked to fly between 1 August and 31 October and you want to change your plans, you can cancel your booking and retain the full value as a credit voucher. 
Vouchers must be requested by 30 June and are now valid for 12 months. When you’re ready to rebook you’ll need to cover any Fare Difference in your new booking. Your voucher can be redeemed for any available flight. We usually make flights available 12 months in advance, so you’ll have about 2 years to travel. This excludes flights between Australia and New Zealand, and between Auckland and Rarotonga. 

To request a voucher, go to Manage Booking and follow these easy steps. We'll email the voucher to you within 14 business days.
  • Click on the 'Find out More' button
  • Select 'Check flight Options' button
  • Click 'View other Options' button
  • Select 'Request reimbursement' button

Greater flexibility when using credit vouchers

Following customer feedback, we’ve recently improved our travel vouchers. From mid-June, all new and existing vouchers issued as a result of the COVID-19 impact on travel can be used across multiple future bookings. That means customers can use the value of their voucher to book more than one trip. 

We also recently extended our voucher expiry dates, giving customers 12 months to redeem a voucher and book any available flight. Our flights are generally made available around 12 months in advance, so customers will have about two years to travel.

As per the existing arrangements, Jetstar customers will need to pay any fare difference if the new bookings cost more than the value of their travel voucher. 

If you booked through a travel agent or third party websites (e.g. Flight Centre) you will need to contact them directly. 


Help ease travel restrictions faster with the Australian Government's COVIDSafe App

We encourage all Australians to download and activate the COVIDSafe app.

The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.

The COVIDSafe app also gives you extra reassurance if you are travelling. For more information and to download the app head here.