Travel Alert - Fly Flexible - Australia (English)

Fly Flexible

Last Updated: 30/06/2020 01:49 AM

Whether you’re planning to visit friends or family or take a long overdue holiday, we know you’re looking forward to booking your next flight. To ensure you can book with confidence, we’re introducing further flight flexibility.


One fee-free date change extended until 27 July 2020 – Australian domestic travel

If you book flights through between 21 May and 27 July 2020, we’ll waive the change fee if you decide to change the date of your travel. When you’re ready to rebook, you’ll need to cover any Fare Difference in your new booking. This offer applies for travel between 12 June and 31 October 2020 on any Jetstar Airways (JQ) domestic flights within Australia. If you have both a domestic and international flight on your itinerary,
a Change Fee will apply.
In the instance that your flight is cancelled by us, we’ll rebook you on the next available flight to your booked destination, at no additional cost to you. Alternatively, you can choose other options.

Voucher extension for international travel

We previously introduced further flexibility for Jetstar Airways (JQ) customers with international bookings (except flights between Australia and New Zealand and between Auckland and Rarotonga) with bookings for travel from 1 August to 31 October 2020. 

From today (23 June 2020) the majority of our international flights from 1 August to 25 October 2020 have been cancelled and impacted customers will be notified directly via email within 24 hours with their further options, which may include a refund depending on circumstances. 

For customers whose international flights have not been cancelled, customers still have the option to cancel bookings and obtain a credit voucher to the value of the booking. Vouchers should be requested before 30 June 2020. 

The voucher offer does not apply to booking for Trans-Tasman flights or services between Auckland and Cook Islands (Rarotonga). 

Vouchers are now valid for 12 months (customers will need to cover any Fare Difference in new bookings).

Vouchers can be redeemed for any available flight. We usually make flights available 12 months in advance, so our customers have about 2 years to travel.

To request a voucher, go to Manage Booking and follow these easy steps. We'll email the voucher to you within 14 business days.

  • Click on the 'Find out More' button
  • Select 'Check flight Options' button
  • Click 'View other Options' button
  • Select 'Request reimbursement' button

Greater flexibility when using credit vouchers

We’ve recently improved our travel
vouchers. New and existing unused travel vouchers issued due to the impact of
COVID-19 on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan
(GK), have become multi-use vouchers.

These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another. Customers can check on their credit by visiting the voucher balance portal:


All other credit vouchers issued for reasons not listed above will be single use only. Customers should refer to the full Terms and Conditions.

We have also extended our
voucher expiry dates
for vouchers issued from 1 March 2020 due to the
impact of COVID-19. We are now giving customers 12 months to redeem a voucher
and book any available flight (excludes vouchers issued by GK). Our flights are
generally made available around 12 months in advance, so customers will have
about two years to travel.

If you booked through a travel agent or third party websites (e.g. Flight Centre) you will need to contact them directly. 


Help ease travel restrictions faster with the Australian Government's COVIDSafe App

We encourage all Australians to download and activate the COVIDSafe app.

The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.

The COVIDSafe app also gives you extra reassurance if you are travelling. For more information and to download the app head here.