Information on flights affected by the earthquake in Kyushu Region and on changes and refunds for ticket
Last Updated: 16/04/2016 11:49 PM
Since 14 April, there have been strong earthquakes in the Kyushu region.
As employees of Jetstar Japan, our heartfelt condolences go out to those affected by the earthquake.
Tomorrow on 17April, owing to the closing of Kumamoto Airport terminal building, all flights in/out of Kumamoto airport will be cancelled as below.
■ Flight Cancelled
|
Date |
Flight |
Route |
Departure |
Arrival |
|
17 Apr |
GK611 |
NRT－KMJ |
0855 |
1050 |
|
17 Apr |
GK612 |
KMJ－NRT |
1120 |
1310 |
|
17 Apr |
GK615 |
NRT－KMJ |
1630 |
1830 |
|
17 Apr |
GK618 |
KMJ－NRT |
1900 |
2050 |
Jetstar Japan’s Kyushu region flights other than Kumamoto will be operated as scheduled (as of 16th 22:00). However, there is a possibility that aftershocks may have an impact on our operations. For the latest operational situation, please check our website here.
There has been an impact on transportations to airports. Please check the status of roads and other transportation beforehand, and leave enough time to get to the airport.
In light of the situation and to help affected customers, customers flying in/out of below airports, please see below.
<Kumamoto / Fukuoka / Oita / Kagoshima Airport>
Customers flying in/out of Kumamoto / Fukuoka / Oita / Kagoshima by flights departing up to April 22
- Can cancel flights with no handling charge
- If customers change the date of these flights to 28 April or earlier, Jetstar will not charge flight change handling fees or flight fare difference.
<Matsuyama Airport>
Customers flying in/out of Matsuyama by flights departing up to April 22
- If customers change the date of flights in / out of Matsuyama airport to 28 April or earlier, Jetstar will not charge flight change handling fees or flight fare difference.
- Customers postponing these flights until after April 29, can change without handling fees. However, differences in flight fare will be charged.
For more information, please contact our call centre.
Depending on the certain time of a day, it may take longer to connect to the call centre. If so, please redial after waiting for a while or please send us an inquiry through our website form.
Jetstar will keep providing low fares to our customers, and will do our best to contribute to people affected by the earthquake.
(Last updated 16 April, 2016, 22:00)