Information on flights affected by the earthquake in Kyushu Region
Last Updated: 16/04/2016 01:42 AM
On 14 April, at around 21:26, there was a strong earthquake in the Kyushu region.
As employees of Jetstar Japan, our heartfelt condolences go out to those affected by the earthquake.
Tomorrow and beyond, Jetstar Japan’s Kyushu region flights will be operated as scheduled (as of 15th 23 o’clock). However, there is a possibility that aftershocks may have an impact on our operations. For the latest operational situation, please check our website here.
There has been an impact on transportations connecting Kumamoto Airport and various places. Please check the status of roads and other transportation beforehand, and leave enough time to get to the airport.
In light of the situation and to help affected customers, customers flying in/out of below airports, please see below.
<Kumamoto Airport>
Customers flying in/out of Kumamoto by flights departing up to April 22
- Can cancel flights with no handling charge
- If customers change the date of these flights to 28 April or earlier, Jetstar will not charge flight change handling fees or flight fare difference.
- Customers postponing these flights until after April 29, or changing the destination to another airport in the Kyushu region, including Fukuoka, Oita, and Kagoshima, can change without handling fees. However, differences in flight fare will be charged.
<Fukuoka / Oita / Kagoshima Airport>
Customers flying in/out of Fukuoka / Oita / Kagoshima by flights departing up to April 22
- If customers change the date of flights in/out of Fukuoka / Oita/ Kagoshima airport to 28 April or earlier, Jetstar will not charge flight change handling fees or flight fare difference.
- Customers postponing these flights until after April 29, can change without handling fees. However, differences in flight fare will be charged.
For more information, please contact our call centre.
Jetstar will keep providing low fares to our customers, and will do our best to contribute to people affected by the earthquake.
(Updated 15 April, 2016, 23:30)