Information on flights affected by the Kumamoto Earthquake and on ticket changes and refunds (Last updated on April 25)
Last Updated: 25/04/2016 09:57 PM
As employees of Jetstar Japan, our heartfelt condolences go out to those affected by the Kumamoto Earthquake.
Jetstar Japan has had to cancel flights since April 16due to the closure of the Kumamoto Airport Terminal Building, but partial operations restarted from April 19 and currently Jetstar Japan is operate all of its regular flight schedules for Tokyo (Narita) = Kumamoto route as below.
● Tokyo (Narita) － Kumamoto
|
Flight |
Route |
Departure |
Arrival |
|
GK611* |
NRT－KMJ |
0855 |
1050 |
|
GK615 |
NRT－KMJ |
1630 |
1830 |
* Operates on specific day
● Kumamoto － Tokyo (Narita)
|
Flight |
Route |
Departure |
Arrival |
|
GK612* |
KMJ－NRT |
1120 |
1310 |
|
GK618 |
KMJ－NRT |
1900 |
2050 |
* Operates on specific day
Jetstar Japan flights to/from destinations in the Kyushu region other than Kumamoto are operating as scheduled (as of 12:00, April 24). However, there is a possibility that aftershocks may have an impact on our operations. In addition, there has been an impact on transportation to airports. Please check the status of roads and other transportation beforehand, and leave enough time to get to the airport.
We have special measures in place for customers flying in/out of the following airports, so please see the relevant section below.
|
Airport |
Flight period |
Refund |
Change of flight date |
Change of route |
|
|
Kumamoto |
By May 15 |
Yes |
If customers change the date of flights to May 15 or earlier, Jetstar will not charge flight change handling fees or flight fare difference. |
Handling fees will not be charged for customers postponing these flights until after May 16. However, differences in flight fare will be charged. |
No / Refund and create new booking |
|
Oita |
By May 8 |
Yes |
If customers change the date of flights to May 8 or earlier, Jetstar will not charge flight change handling fees or flight fare difference. |
Handling fees will not be charged for customers postponing these flights until after May 9. However, differences in flight fare will be charged. |
No / Refund and create new booking |
|
Fukuoka Kagoshima |
By April 28 |
Yes |
If customers change the date of flights to May 8 or earlier, Jetstar will not charge flight change handling fees or flight fare difference. |
Handling fees will not be charged for customers postponing these flights until after May 9. However, differences in flight fare will be charged. |
No / Refund and create new booking |
|
By May 8 |
No |
- |
If customers change the date of flights to May 15 or earlier, Jetstar will not charge flight change handling fees, but flight fare difference will be charged. |
No |
|
For more information, please contact our call centre.
Depending on the time of day, it may take longer than usual to connect to our call centre. If so, please wait a short while and try again, or send us an inquiry through our website form.
Jetstar will keep providing low fares to our customers, and will do our best to contribute to people affected by the earthquake.
(Last updated April 25, 2016, 20:30)