Information regarding the Novel Coronavirus (Last Updated Feb 14, 2020)
Last Updated: 14/02/2020 02:36 AM
Thank you for flying with Jetstar Japan.
In response to the expansion of the novel
coronavirus, the company has released the following information:
1. Regarding Flight Suspension
Below are the routes suspended due to the flight
suspension and demand declines impacted by the novel coronavirus.
<NRT = PVG route>
Flight suspended period: 2020 Feb 5 to
GK35 (NRT – PVG): 2020 Feb 5 ~ March 27
GK36 (PVG – NRT): 2020 Feb 6 ~ March 28
<NRT = HKG route>
Flight suspended period: 2020 Feb 23 to
GK23 (NRT – HKG): 2020 Feb 23 ~ March 28
GK20 (HKG – NRT): 2020 Feb 24 ~ March 29
As of Feb 14, above two routes are planned
to recommence from 2020 March 29.
All customers impacted by this change will be contacted
and will be able to;
We apologies for the inconvenience caused.
Based on the directive from the Ministry of
Health, Labor and Welfare, airlines are to inform passengers on applicable
flights to report any symptoms, such as coughing and/or fever, to the
quarantine officer stationed at the airport after arrival.
Applicable Routes: Japan = HKG, TPE
3. Cabin Crew to Wear Face Masks and Gloves
As a precautionary measure, cabin crew may wear
face masks and gloves on international and domestic flights.
4. Distribution of Health Card from the
Japanese Ministry of Health, Labor and Welfare and additional documentations
from respective government authorities
A document that includes relevant
information on the novel coronavirus has been created by the Japanese Ministry
of Health, Labor and Welfare and Quarantines. “Health Card” and “Questionnaire”
will be distributed to passengers when the aircraft arrived in Japan. For
Taipei route, “Novel Coronavirus Health Declaration Card” will be distributed
to passengers when aircraft arrived in Taipei.
Applicable Airports: Japan = HKG / TPE
The above are subject to change and will be
revised in accordance with the instructions received from the respective
5. Airport Ground Staff to Wear Face Masks
For our customers comfortableness, our airport
ground staff may wear face masks during operating hours.
6. Strengthening Quarantine Measures
International airports have progressively
announced that quarantine measures will be strengthened and may mandate health
checks for passengers.
For details, please refer to the
information posted by each airport.
7. Restriction on Entry to Japan
By directives enforced by the Ministry of
Land, Infrastructure, Transport and Tourism of Japan, entry to Japan will not
be permitted for passengers below effective 2020 February 13 until further
holders issued by Hubei Province and Zhejiang Province, People's Republic of
non-Japanese passport holders visited Hubei Province or Zhejiang Province,
People's Republic of China in the past 14 days at the time of arrival in Japan.
For details please refer to the website of
Immigration Services Agency of Japan.
8. Restrictions on entry conditions to
countries other than Japan
Owing to the enhancement of quarantine
measurements in response to the expansion of the novel coronavirus, many countries
have reinforced existing or introduced new measures or restrictions.
Customers are advised to check the relevant
information from embassies, consulates and health organizations of the
On selected routes, web check-in and use of
KIOSK check-in machines at airport may be suspended.
We appreciate your understanding.
(Last updated: 2020 Feb 14, 11:15)