Travel Alert - International Flight Cancellations - Australia (English)

International Flight Cancellations

Last Updated: 01/07/2020 09:22 AM

Due to COVID-19 restrictions, we have cancelled the international flights until 25 October 2020, with the exception of services between Australia and New Zealand, flights to Cook Islands (Rarotonga) and Fiji.

Because the situation is constantly evolving and may change rapidly, at this stage, we have not made a decision to cancel international flights after 25 October 2020. Whether your travel is coming up in the next few months, or later in the year, we understand that you would like to know how your plans will be affected. Our network is reviewed on an ongoing basis and decisions to cancel flights for future travel dates are made in stages, in response to various factors impacting travel.

This means that customers who have booked a flight in late 2020 or 2021 may not know the status of their flight until closer to their travel dates. We know this is frustrating, however, we don’t want to cancel flights that we may be able to operate.

We will notify customers directly if there are any changes to upcoming flights and advise about available options, which depending on the circumstances, may be an alternative flight at no additional charge; a voucher to the full value of the booking; or a refund.

Please note, cash refunds are only available for customers whose flight was cancelled and we either:

  • were not able to provide the customer with an alternative service that is within three hours of the flight’s original departure time
  • were able to offer an alternative flight departing more than three hours after the originally scheduled departure time, and you decide not to travel.

Have a question about flight cancellations, changing flights or vouchers? Please also read our COVID-19 Frequently Asked Questions.