International Flight Cancellations
Last Updated: 24/07/2020 02:54 AM
Due to ongoing international border closures as a result of COVID-19, we have cancelled international flights until 25 October 2020, including services between Australia and New Zealand.
Because the situation is constantly evolving and may change rapidly, at this stage, we have not made a decision to cancel international flights after 25 October 2020. Whether your travel is coming up in the next few months, or later in the year, we understand that you would like to know how your plans will be affected. Our network is reviewed on an ongoing basis and decisions to cancel flights for future travel dates are made in stages, in response to various factors impacting travel.
This means that customers who have booked a flight in late 2020 or 2021 may not know the status of their flight until closer to their travel dates. We know this is frustrating, however, we don’t want to cancel flights that we may be able to operate.
We will notify customers directly if there are any changes to upcoming flights and advise available options. Please check the email account you provided when making your booking.
Have a question about flight cancellations, changing flights or vouchers? Please also read our COVID-19 Frequently Asked Questions.