Jetstar Asia extends temporary suspension of scheduled services
Last Updated: 17/04/2020 06:22 AM
As border restrictions
across the region remain firmly in place and with the Singapore Government
introducing new stricter “circuit breaker” measures to prevent the spread of
COVID-19, Jetstar Asia will extend the suspension of all scheduled services until
19 May 2020.
All Jetstar Asia passengers# with
existing bookings for travel from 15 March to 19 May 2020 will be offered a
refund to the full value of their untraveled booking in the form of a travel
credit voucher.
Due to the high demand at
our contact centre, the fastest and easiest way for customers to request a
voucher is by visiting Manage My Booking and
by following these steps:
- Enter your
booking number and last name - Click on the
'find out more' button - Select 'check
flight options' button - Click 'view
other options' button - Select 'request
reimbursement'
The credit voucher can be
redeemed up to the value stated on the voucher in one booking only within 6
months of issue, for travel on Jetstar within 12 months of the booking date. A
fare difference, if any, will apply.
If your flights were booked
through a travel agency or third-party website, you can also request a voucher
by visiting Manage
My Booking.
#Passengers with a 3K booking to/from Australia or
to/from Japan are requested to wait to receive a letter from Jetstar regarding
available options before visiting Manage My Booking.