Jetstar Asia extends temporary suspension of scheduled services until 30 June
Last Updated: 18/05/2020 03:00 AM
As border restrictions across the
region remain firmly in place it is necessary to extend the suspension of
all Jetstar Asia’s scheduled services further, until 30 June 2020.
All Jetstar Asia passengers# with
existing bookings for travel from 15 March to 30 June 2020 will be
offered a refund to the full value of their untraveled booking in the form of a
travel credit voucher.
Due to the high
demand at our contact centre, the fastest and easiest way for customers to
request a voucher is by visiting Manage My Booking and by following these
steps:
·
Enter your
booking number and last name
·
Click on the
'find out more' button
·
Select 'check
flight options' button
·
Click 'view
other options' button
·
Select 'request
reimbursement'
The credit
voucher can be redeemed up to the value stated on the voucher in one booking
only within 6 months of issue, for travel on Jetstar within 12 months of the
booking date. A fare difference, if any, will apply.
If your flights
were booked through a travel agency or third-party website, you can also
request a voucher by visiting Manage My Booking.
#Passengers
with a 3K booking to/from Australia or to/from Japan are requested to wait to
receive a letter from Jetstar regarding available options before visiting Manage My Booking.