Travel Alert - Jetstar Asia Service Suspensions - Singapore (English)

Jetstar Asia Service Suspensions

Last Updated: 29/07/2020 07:55 AM

As border restrictions
remain firmly in place across the region it is necessary to extend the
suspension of the majority of
Jetstar Asia’s scheduled services* until at least 31 August 2020. In

  • Jetstar Asia’s Singapore to Darwin service has been suspended until 24 October 2020

  • Jetstar Asia's Singapore service to Shantou has been suspended until 25 October 2020

  • The launch of the new Jetstar Asia
    direct service between Singapore and Colombo, Sri Lanka has been postponed
    until 26 October 2020

All impacted Jetstar
Asia passengers
# will be contacted directly and offered a refund
to the full value of their untraveled booking in the form of a travel credit

Due to the high demand at our contact centre, the
fastest and easiest way for customers to request a voucher is by visiting 
My Booking 
and by
following these steps:

  • Enter your booking number and last

  • Click on the 'find out more' button

  • Select 'check flight options' button

  • Click 'view other options' button

  • Select 'request reimbursement'

The travel credit voucher is a multi-use voucher and
can be redeemed up to the value stated on the voucher across multiple Jetstar
bookings, within 12 months of issue. A fare difference, if any, will apply.
Customers will receive a voucher within two weeks of making the request.

If your flights were booked through a travel agency or
third-party website, you can also request a voucher by visiting 
My Booking.

*Limited services to Manila, Bangkok and Kuala Lumpur
to repatriate citizens and permanent residents, or those with prior written
approval for travel, and general cargo operations will continue.

#Passengers with a 3K booking to/from the Philippines,
Taiwan (China), Sri Lanka or Japan are requested to wait to receive a letter
from Jetstar regarding available options before visiting
My Booking