Jetstar Asia to temporarily suspend all services (23 March - 15 April)
Last Updated: 24/03/2020 10:31 AM
As a result of the introduction
of new government restrictions across multiple jurisdictions in recent days,
Jetstar Asia will suspend all services for a period of three weeks, from 23
March to 15 April 2020.
All Jetstar Asia passengers# with
existing bookings for travel from 15 March to 30 April 2020* will be offered a refund
to the full value of their untraveled booking in the form of a travel credit
Due to the high demand at our
contact centre, the fastest and easiest way for customers to request a voucher
is by visiting Manage
My Booking and by following these steps:
- Enter your booking number and
- Click on the 'find out more'
- Select 'check flight options'
- Click 'view other options'
- Select 'request reimbursement'
The credit voucher can be
redeemed up to the value stated on the voucher in one booking only within 6
months of issue, for travel on Jetstar within 12 months of the booking date. A
fare difference, if any, will apply.
If your flights were booked
through a travel agency or third-party website, you can also request a voucher
by visiting Manage
For more information, read our FAQs
Note: Customers should not call the contact centre
as due to high demand, we are experiencing long call wait times.
# Passengers with a 3K booking to/from
Australia or to/from Japan are requested to wait to receive a letter from
Jetstar regarding available options before visiting Manage My Booking.
* The offer for passengers
travelling between Singapore and Darwin is available for bookings to travel
between 15 March and 31 May 2020 (inclusive). See notice on travel to/ from