Travel Alert - Jetstar extends suspension of scheduled services until 31 July 2020 and postpones Colombo launch - Singapore (English)

Jetstar extends suspension of scheduled services until 31 July 2020 and postpones Colombo launch

Last Updated: 18/06/2020 03:14 AM

As border
restrictions across the region remain firmly in place it is necessary to
extend the suspension of all Jetstar Asia’s scheduled services* until 31 July
2020. 

As part of this, Jetstar Asia
will also postpone the route launch of the new direct service between Singapore
and Colombo, Sri Lanka. The launch, which was scheduled to be introduced on 1
July 2020, will be postponed until 26 October 2020.

All impacted Jetstar Asia passengers# will
be offered a refund to the full value of their untraveled booking in the form
of a travel credit voucher. 

Due to the high demand at our contact centre, the
fastest and easiest way for customers to request a voucher is by visiting 
Manage My Booking and by following these steps:

  • Enter your booking number and last
    name

  • Click on the 'find out more' button

  • Select 'check flight options' button

  • Click 'view other options' button

  • Select 'request reimbursement'

The travel credit voucher is a multi-use
voucher and can be redeemed up to the value stated on the voucher across
multiple Jetstar bookings, within 12 months of issue. A fare difference, if
any, will apply.

Customers will receive a voucher within two weeks of
making the request.

If your flights were booked through a travel agency or
third-party website, you can also request a voucher by visiting 
Manage My Booking.

*Limited services to Manila, Bangkok and Kuala Lumpur
to repatriate citizens and permanent residents, or those with prior written
approval for travel, and general cargo operations will continue.

#Passengers with a 3K booking to/from the Philippines,
Australia, Sri Lanka or Japan are requested to wait to receive a letter from
Jetstar regarding available options before visiting
 Manage My Booking.