Travel Alert - Jetstar Japan Updated Travel Information (2020 July 31) - Japan (English)

Jetstar Japan Updated Travel Information (2020 July 31)

Last Updated: 02/08/2020 10:07 AM

General Information

Please click
here for COVID-19
related information, including travel restrictions, how Jetstar Japan is
keeping you safe during this time, and our correspondences to the situation.





Special handling of purchased flights

Customers who
have already booked Jetstar Japan’s flight are now able to opt for a
free-of-charge date change on the same route or request a full refund in the
form of a flight voucher. Details for special handling, please click
here.





Suspended
flights

Jetstar
Japan has suspended some of its services as below. In each page, options are available
for impacted customers.



- Domestic
routes: Please click
here for
more details UPDATED

- International
routes: Please click
here for more details



Please note:

Currently, we have been receiving high
volume of phone calls and messages through Live Chat at Jetstar contact centre
and may take a while to respond. If not urgent, please try again later. Thank
you very much for your cooperation
and
understanding. For FAQ, please click
here.