Jetstar payment system upgrade from 23:00 4 September 2019 until 01:00 5 September 2019 AEST (UTC+10 Hrs)
Last Updated: 04/09/2019 07:40 AM
Wednesday 4 September 2019 - Due to an upgrade to our payment systems, some credit card and alternative payment transactions might experience issues between 23:00 AEST 4 September 2019 until 01:00 AEST 5 September 2019 (UTC+10 Hrs).
During the upgrade, some transactions could be declined, whilst some will take longer to be processed and will automatically be resubmitted after this time.
In those cases where a transaction fails, Jetstar will reach out to customers to process those bookings after the system is restored.
We apologise to customers for any inconvenience, however this upgrade will improve the booking experience for our customers using PayPal as a payment option.