Jetstar planning to recommence operations from Bali
Last Updated: 29/11/2017 06:39 PM
Flying conditions at
Denpasar Airport are predicted to clear on Thursday for a period of time, so
Jetstar and Qantas are planning to operate scheduled services from Bali, as
well as some relief flights to get as many people back to Australia as
possible.
Volcanic activity and
ash cloud are unpredictable and flights may be cancelled at short notice.
Our senior pilots will
make further assessment tonight and tomorrow morning based on the latest
information from the Volcanic Ash Advisory Centre. We will provide customers
further updates if the situation changes.
On Thursday, Jetstar and
Qantas have ten scheduled flights and will put on an additional six relief flights
which will see a total of 3800 people return to Australia. Customers who
are booked on these flights are being contacted directly.
We are doing everything
we can to get customers moving as quickly as possible. We will provide another
update by 11am AEDT tomorrow.
FOR CUSTOMERS IN BALI
Those in Bali will be
booked on relief flights in order of who has been disrupted longest. You will
be contacted directly via email and SMS to advise when you have been booked on
a relief flight.
Please bear in mind
there is a backlog of customers waiting to fly so it may take several days
before you are booked on a flight.
It’s important to note
that volcanic activity is unpredictable and flights may be cancelled at short
notice. If this happens and you are booked on a relief flight, we will be in
contact with you immediately.
FOR THOSE IN AUSTRALIA
Due to the
unpredictability of volcanic activity and the potential for further diversions
and cancellations, we will not be operating any flights into Bali on Thursday.
A list of cancelled flights is below.
As there is a long
backlog of people waiting to fly to from Australia, we encourage you consider
the alternative options available, including a credit voucher or the option to
fly to another international destination such as Ho Chi Minh City, Phuket and
Fiji. The full list of options is below.
While these disruptions
are frustrating, we will always put safety before schedule. We appreciate our
customers’ patience.
OPTIONS
FOR CUSTOMERS WITH AN UPCOMING BOOKING FOR BALI
If
you are booked to fly to Bali between Saturday, 25 November and Wednesday, 6 December we
have four options for you:
1.
Change your holiday destination
You can choose fly to an
alternative destination instead of Bali at no additional cost (subject to seat
availability).
Your
new outbound flight must depart on or before Thursday, 14 December and
your inbound (return) flight must depart on or before Thursday, 28 December.
The list of available
alternate destinations are:
·
Ho
Chi Minh City, Vietnam – from Melbourne and Sydney
·
Nadi,
Fiji – from Sydney
·
Narita
(Tokyo), Japan – from Cairns, Gold Coast
·
Osaka,
Japan – from Cairns
·
Phuket,
Thailand – from Melbourne and Sydney
·
Singapore
– from Melbourne and Perth
Note: In order to travel
to these alternative destinations you must make your own way to the Australian
city these flights depart from.
To change your holiday
destination, click on the ‘Chat now’ button at the top of this page and we will
make this change for you. If you are reading this in our smartphone app please
open this travel alert on Jetstar.com using your phone’s web browser. When you
do that you’ll see the chat button at the top of this page, as well.
2.
Change your travel dates – short move
You
can choose to change the date of your travel to between Monday, 4 December and Thursday, 14 December at
no additional cost.
To change your travel
dates, click on the ‘Chat now’ button at the top of this page and we will make
this change for you. If you are reading this in our smartphone app please open
this travel alert on Jetstar.com using your phone’s web browser. When you do
that you’ll see the chat button at the top of this page, as well.
3.
Change your travel dates – long move
You
can choose to change the date of your travel to Bali up to Thursday, 14 June 2018. We
will waive the booking change fee for this move but the fare difference will
still apply.
4.
Cancel your travel
You can choose to cancel
your travel and receive a credit voucher to the value of your booking.
You
can do this via Manage
booking on
Jetstar.com:
·
Click
on ‘Check flight options’ (which shows you your flight status and rebooking
options)
·
Click
on ‘None of these flights suit me, show me other options’
·
From
there you can cancel your flight and get a credit voucher
CUSTOMERS
ON CANCELLED FLIGHTS
If
you wish to continue your travel: Do not change your booking. We will contact
you directly to advise you on how to rebook.
For
customers in Bali, once conditions improve we will operate additional recovery
flights to get you on your way as quickly as possible. You can check the status
of your flight from the Flight status page on Jetstar.com or
via our smartphone app.
If
you do no longer want to travel: Request a credit voucher to the value of your
booking via Manage
booking on
Jetstar.com:
·
Click
on ‘Check flight options’ (which shows you your flight status and rebooking
options)
·
Click
on ‘None of these flights suit me, show me other options’
·
From
there you can cancel your flight and get a credit voucher
Update
your contact details
Customers
travelling to or from Bali, including those booked via travel agents or travel
websites, should ensure that we have their mobile phone number and email
address. This will allow us to contact you. Your contact details can be updated
through Manage
booking on
Jetstar.com.
List
of cancelled flights for Wednesday, 29 November
·
JQ37
Sydney-Bali
·
JQ38
Bali-Sydney
·
JQ43
Melbourne-Bali
·
JQ44
Bali-Melbourne
·
JQ57
Brisbane-Bali
·
JQ58
Bali-Brisbane
·
JQ82
Bali-Darwin
·
JQ102
Townsville-Bali
·
JQ106
Perth-Bali
·
JQ107
Bali-Perth
·
JQ109
Bali-Perth
·
JQ110
Perth-Bali
·
JQ116
Perth-Bali-Singapore
·
JQ117
Singapore-Bali-Perth
·
JQ127
Adelaide-Bali
·
JQ128
Bali-Adelaide
List of cancelled flights for
Thursday, 30 November
- JQ101
Bali-Townsville - JQ117
Singapore-Bali-Perth - JQ10
Cairns-Bali - JQ127
Adelaide-Bali - JQ110
Perth-Bali -
JQ116
Perth-Bali -
JQ106
Perth-Bali -
JQ83
Darwin-Bali - ·
JQ37
Sydney-Bali - ·
JQ35
Melbourne-Bali - ·
JQ43
Melbourne-Bali