New Bookings – Fly Flexible
Last Updated: 01/07/2020 09:23 AM
Whether you’re planning to visit friends or family or take a long overdue holiday, we know you’re looking forward to booking your next flight. To ensure you can book with confidence, we’re introducing further flight flexibility.
One fee-free date change extended until 27 July 2020 – Australian domestic travel
If you book flights through jetstar.com between 21 May and 27 July 2020, we’ll waive the change fee if you decide to change the date of your travel. When you’re ready to rebook, you’ll need to cover any Fare Difference in your new booking. This offer applies for travel between 12 June and 31 October 2020 on any Jetstar Airways (JQ) domestic flights within Australia. If you have both a domestic and international flight on your itinerary, a Change Fee will apply.
In the instance that your flight is cancelled by us, we’ll rebook you on the next available flight to your booked destination, at no additional cost to you. Alternatively, you can choose other options.
Greater flexibility when using credit vouchers
We’ve recently improved our travel vouchers. New and existing unused travel vouchers issued due to the impact of COVID-19 on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers.
These multi-use vouchers can be used across multiple bookings - any outstanding credit from one booking can be used towards another. Customers can check their credit amount by visiting the voucher balance portal.
All other credit vouchers issued for reasons not listed above will be single use only. Customers should refer to the full Terms and Conditions.
We have also extended our voucher expiry dates for vouchers issued from 1 March 2020 due to the impact of COVID-19. We are now giving customers 12 months to redeem a voucher and book any available flight (excluding vouchers issued by GK). Our flights are generally made available around 12 months in advance, so customers will have about two years to travel.
If you booked through a travel agent or third party websites (e.g. Flight Centre) you will need to contact them directly.