Planning to recommence operations from Bali
Last Updated: 29/11/2017 07:36 PM
Flying conditions at Denpasar Airport are predicted to clear on Thursday for a period of time so Jetstar and Qantas are planning to operate scheduled services from Bali, as well as some relief flights to get as many people back to Australia as possible.
Volcanic activity and ash cloud are unpredictable and flights may be cancelled at short notice.
Our senior pilots will make further assessment tonight and tomorrow morning based on the latest information from the Volcanic Ash Advisory Centre. We will provide customers further updates if the situation changes.
On Thursday Jetstar and Qantas have ten scheduled flights and will put on an additional six relief flights, which will see a total of 3,800 people return to Australia. Customers who are booked on these flights are being contacted directly.
We are doing everything we can to get customers moving as quickly as possible. We will provide another update by 11am AEDT tomorrow.
FOR CUSTOMERS IN BALI
Those in Bali will be booked on relief flights in order of who has been disrupted longest. You will be contacted directly via email and SMS to advise when you have been booked on a relief flight.
Please bear in mind there is a backlog of customers waiting to fly so it may take several days before you are booked on a flight.
It’s important to note that volcanic activity is unpredictable and flights may be cancelled at short notice. If this happensand you are booked on a relief flight, we will be in contact with you immediately.
FOR THOSE IN AUSTRALIA
Due to the unpredictability of volcanic activity and the potential for further diversions and cancellations, we will not be operating any flights into Bali on Thursday. A list of cancelled flights is below.
As there is a long backlog of people waiting to fly to from Australia, we encourage you consider the alternative options available, including a credit voucher or the option to fly to another international destination such as Ho Chi Minh City, Phuket, and Fiji. The full list of options is below.
While these disruptions are frustrating, we will always put safety before schedule. We appreciate our customers’ patience.
OPTIONS FOR CUSTOMERS WITH AN UPCOMING BOOKING FOR BALI
If you are booked to fly to Bali between Saturday, 25 November and Wednesday, 6 December we have four options for you:
1. Change your holiday destination
You can choose fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).
Your new outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.
The list of available alternate destinations are:
- Ho Chi Minh City, Vietnam – from Melbourne and Sydney
- Nadi, Fiji – from Sydney
- Narita (Tokyo), Japan – from Cairns, Gold Coast
- Osaka, Japan – from Cairns
- Phuket, Thailand – from Melbourne and Sydney
- Singapore – from Melbourne and Perth
Note: In order to travel to these alternative destinations you must make your own way to the Australian city these flights depart from.
To change your holiday destination, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.
2. Change your travel dates – short move
You can choose to change the date of your travel to between Monday, 4 December and Thursday, 14 December at no additional cost.
To change your travel dates, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.
3. Change your travel dates – long move
You can choose to change the date of your travel to Bali up to Thursday, 14 June 2018. We will waive the booking change fee for this move but the fare difference will still apply.
4. Cancel your travel
You can choose to cancel your travel and receive a credit voucher to the value of your booking.
You can do this via Manage booking on Jetstar.com:
- Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
- Click on ‘None of these flights suit me, show me other options’
- From there you can cancel your flight and get a credit voucher
CUSTOMERS ON CANCELLED FLIGHTS
If you wish to continue your travel: Do not change your booking. We will contact you directly to advise you on how to rebook.
For customers in Bali, before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.
If you do no longer want to travel: Request a credit voucher to the value of your booking via Manage booking on Jetstar.com:
- Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
- Click on ‘None of these flights suit me, show me other options’
- From there you can cancel your flight and get a credit voucher
Update your contact details
Customers travelling to or from Bali, including those booked via travel agents or travel websites, should ensure that we have their mobile phone number and email address. This will allow us to contact you. Your contact details can be updated through Manage booking on Jetstar.com.
List of cancelled flights for Wednesday, 29 November
- JQ37 Sydney-Bali
- JQ38 Bali-Sydney
- JQ43 Melbourne-Bali
- JQ44 Bali-Melbourne
- JQ57 Brisbane-Bali
- JQ58 Bali-Brisbane
- JQ82 Bali-Darwin
- JQ102 Townsville-Bali
- JQ106 Perth-Bali
- JQ107 Bali-Perth
- JQ109 Bali-Perth
- JQ110 Perth-Bali
- JQ116 Perth-Bali-Singapore
- JQ117 Singapore-Bali-Perth
- JQ127 Adelaide-Bali
- JQ128 Bali-Adelaide
List of cancelled flights for Thursday, 30 November
- JQ35 Melbourne-Bali
- JQ37 Sydney-Bali
- JQ43 Melbourne-Bali
- JQ83 Darwin-Bali
- JQ90 Cairns-Bali
- JQ101 Bali-Townsville
- JQ106 Perth-Bali
- JQ110 Perth-Bali
- JQ116 Perth-Bali
- JQ117 Singapore-Bali-Perth
- JQ127 Adelaide-Bali