Travel Alert - Possible disruption to flights due to industrial action 14 - 20 December - Australia (English)

Possible disruption to flights due to industrial action 14 - 20 December

Last Updated: 06/12/2019 09:57 AM

Last Updated: 06/12/2019 20:00



We have
been notified by the Australian Federation of Airline Pilots that it plans to
take a range of industrial actions that could disrupt travel between December
14 and December 20, 2019


Our teams
are working hard to minimise the disruption to customers.

As soon as
we know if your flight is impacted we will contact you directly via SMS and
email.

Please make sure your contact
details are up to date. The best way to do this is via Manage My Booking: https://booking.jetstar.com/mmb/#/login
.

This Travel
Alert will be updated regularly with the latest information.

Refunds and alternative flights for customers
travelling 14 - 20 December

If you are flying on these
dates and your flight is cancelled or delayed by more than 3 hours we will
offer you the choice of an alternate flight or a refund. For customers who have
to overnight away from home as a result of this disruption we will also offer
accommodation and meals to a specified value.

We
understand this industrial action creates uncertainty, and so if you are
travelling with us between 14 and 20 December and you would like to cancel your
travel now, you can request a refund by contacting us on live chat (link
above).

Flights operated by Jetstar Japan, Jetstar Asia and Jetstar
Pacific are not affected by this potential action.

You can find out more about the
reasons behind the workers' industrial action HERE