Recent Immigration changes
Last Updated: 10/02/2020 02:31 AM
Jetstar has been advised of
changes to the immigration regulations for a number of countries around the
globe as a result of the coronavirus.
Many countries including Australia (more details
Zealand, the US, Japan, Vietnam and Singapore have implemented entry requirements for travellers who have
visited or reside in Hubei province and/or mainland China. Please note that the travel restrictions are changing rapidly and this page does not contain all the restrictions in force. If the restrictions apply to your travel you may not be permitted to board your flight.
Please refer to the smartraveller website and the relevant government websites for all countries you
will be travelling through including your final destination.
If you are no longer able to travel based on new immigration restrictions,
please contact us via Live Chat
Flights to, from and via mainland China
(Last update 18:00 AEST, 29
In response to the current
coronavirus infection originating in Wuhan, China, Jetstar is offering flexible options to
customers travelling to/originating from or via mainland China on another
carrier who hold a separate Jetstar booking for travel within domestic
Australia, New Zealand or trans-Tasman.
Although Jetstar Airways does
not fly directly to China from Australia or New Zealand customers with Jetstar
bookings as part of an itinerary outlined above, departing between 24 January
2020 and 31 March 2020, who no longer wish to travel, currently have the option
to rebook the Jetstar portion of their flight, cancel their ticket and retain
its value in the form of a voucher or cancel their flights for a full refund.
Change and cancellation fees
will not be charged to these customers.
Jetstar Asia (3K) and Jetstar
Japan (GK) customers with bookings to/from or via mainland China within these
travel dates also have the option to cancel and refund their bookings in full
or to change their bookings to depart after 31 March 2020. Refunds can be requested using this form.