Recent Immigration Changes
Last Updated: 03/02/2020 06:47 AM
Jetstar has been advised of changes to the immigration regulations for a
number of countries around the globe as a result of the coronavirus. Many
countries have implemented entry requirements for travelers who have visited or
reside in Hubei province and/or mainland China. If you are booked to travel
with Jetstar, please visit the IATA Travel Centre or the
relevant government websites for all countries you will be travelling through
including your final destination.
These travel requirements are subject to change and we recommend you
stay up to date with the latest changes.
The Travel Centre posts real time updates in relation to visa
requirements and other immigration processes.
If you are no longer able to travel based on new immigration
restrictions, please contact us via Live Chat.
Online check-in and airport self-serve kiosks may not be available for
check-in to selected destinations.
Singapore
The Singapore Ministry of Health (MOH) has introduced an extension of
precautionary measures against the spread of the 2019 novel coronavirus
(2019-nCoV). In summary:
-
From 1
February 2020, 2359h, all new visitors with recent travel history to
mainland China within the last 14 days will not be allowed entry into
Singapore, or to transit through Singapore. -
With
immediate effect, the Immigration and Checkpoints Authority (ICA) will
suspend the issuance of all forms of new visas to those with PRC
passports. Singapore’s status as a visa-free transit facility for those
with PRC passports will also be suspended. -
Previously
issued short-term and multiple-visit visas for those with PRC passports
will also be suspended. During this period of suspension, they will
not be allowed entry into Singapore.
Please read the announcements on 28 and 31 January 2020 .
Australia
The Australian Government has
announced new immigration measures to be implemented immediately. Any
traveller who has left or transited through mainland China on, or after, 1
February 2020 will be refused entry to Australia. Australian citizens,
permanent residents and their immediate family, legal guardians and spouses
will be exempt from these measures, but will be required to self-isolate for a
period of 14 days from their arrival into Australia.
For Jetstar Asia passengers who are no longer able to travel due to these
new immigration restrictions, please contact us via Live Chat or fill
out this form for a full refund:
https://jetstar.secure.force.com/apex/PrechatFormforRefundsEnglish