Special handling for tickets, flight suspension and reduction of flight frequency regarding COVID-19 (Last Updated 6 March, 2020)
Last Updated: 06/03/2020 02:07 AM
International
flight suspensions
Below routes
have been suspended:
<NRT =
PVG route> (updated on 2
March 2020)
Flight
suspended period: 2020 5 February to 1 June
GK35 (NRT –
PVG): 2020 5 February ~ 31 May
GK36 (PVG –
NRT): 2020 6 February ~ 1 June
<NRT =
HKG route> (updated on 2 March 2020)
Flight
suspended period: 2020 23 February to 1 June
GK23 (NRT –
HKG): 2020 23 February ~ 31 May
GK20 (HKG –
NRT): 2020 24 February ~ 1 June
<NRT =
TPE route> （updated on 2
March 2020）
Flight
suspended period: 2020 2 March to 1 June
GK11 (NRT –
TPE): 2020 2 March to 31 May
GK12 (TPE –
NRT): 2020 3 March to 1 June
<KIX =
HKG route> (announced on 18 February 2020)
Flight
suspended period: 2020 20 and 21 February
GK63 (KIX –
HKG): 2020 20 and 21 February
GK64 (HKG – KIX):
2020 20 and 21 February
*For flights
between 22 February to 27 March are suspended (announced on 17 December 2019)
<KIX = MNL
route> (announced on 6 March 2020)
Flight
suspended period: 2020 7 March to 22 March
GK81 (KIX – MNL):
2020 7 March to 21 March
GK80 (MNL –
KIX): 2020 8 March to 22 March
Above international
routes are in adjustment given the most recent development.
Flight
schedule change will be notified through our web site or to your registered
email.
All customers impacted by this change will be contacted
and will be able to;
A. Cancel their bookings and obtain a full
refund or credit voucher (no fee charged)
Please
fill out this form for a full refund: https://jetstar.secure.force.com/apex/PrechatFormforRefundsEnglish
B. Or change to an alternative Jetstar
Japan’s destination on the Jetstar Japan network (no fee charged, however fare
difference may apply)
C. Or, offered the opportunity to change your
flight to subsequent day (subject to availability, no fee charged, no fare
difference)
As
for the suspended flights for KIX=HKG, NRT transit flight will be available.
As
for the suspended flights for NRT=TPE, KIX transit flight shall be available
(KIX=TPE will be operated by Jetstar Asia).
As
for the suspended flights for KIX=MNL, it will be operated by Jetstar Asia.
We apologies for the inconvenience caused.
Should you have any questions,
please contact through our Live chat.
We apologies
for inconveniences caused. Should you have any questions, please refer to FAQ section as well.
Currently, we have been receiving high
volume of phone calls and messages through Live Chat at Jetstar contact centre and
may take a while to respond. If not urgent, please contact us again latter half
of March or beyond. Thank you very much for your cooperation and understanding.
(Last
updated: 2020 March 6, 11:00)