Update for 13 Nov Singapore, Bali recovery options as of 5pm
Last Updated: 13/11/2015 07:54 PM
Update on Recovery Options for Singapore/Bali flights
(Published 5.00 pm local, 13-11-2015)
Singapore/ Bali passengers with a booking between 3 November to 20 November and whose flight has been cancelled may go to "Manage My Booking" https://booknow.jetstar.com/RetrieveBooking.aspx on Jetstar.com and choose from the following options:
- Rebooking your travel free of charge to an alternative date, within 28 days of original departure (same destination)
- Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
- Rebooking your travel free of charge to an alternative destination free of charge (no change fees or fare difference payable). Return flight must be booked for travel no later than 30 November 2015.
- Rebooking your travel to an alternative destination beyond 30 November. No change fees payable, however a fare difference may apply.
Alternative destinations available for travel from Singapore without change fees or fare differences:
- Kuala Lumpur (Malaysia)
- Penang (Malaysia)
- Bangkok (Thailand)
- Phuket (Thailand)
- Phnom Penh (Cambodia)
- Siem Reap (Cambodia)
- Ho Chi Minh (Vietnam)
- Jakarta (Indonesia)
- Surabaya (Indonesia)
- Medan (Indonesia)
Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking. Customers who booked through Travel Agents may wish to contact those agents to update their bookings with their own personal details.
CONTACT DETAILS
If you still need to discuss your booking, please contact our Customer Care team:
- Free Skype call: JetstarAirways (search for this Skype ID)
- Singapore: (65) 6499 9702
- Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
- Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network.
- Australia: 131 538