Travel Alert - Update for 15 Nov Services between Singapore, Bali as of 6.45am - Singapore (English)

Update for 15 Nov Services between Singapore, Bali as of 6.45am

Last Updated: 15/11/2015 09:49 AM

Update on Singapore/Bali flights scheduled for Sunday, 15 November 2015

(Published 6.45 am Local, 15-11-2015)

Following the latest update from the Volcanic Ash Advisory Centre (VAAC), our team of experts has concluded that the ash cloud is expected to stay overhead of Denpasar this morning. 



As a result, we have had to cancel our Singapore-Bali flights on Sunday this morning

We understand these continued cancellations are frustrating, and want to get customers moving to their destination as soon as possible, but the safety of our passengers and crew is our first priority.



We will make an assessment on Mondays’s flights and provide an update on Sunday.



Flight cancellations: Sunday, 15 November 2015

3K241 - Singapore - Bali

3K242 - Bali - Singapore

* For passengers booked on JQ117 and JQ116, please refer to http://www.jetstar.com/au/en/travel-alerts



Singapore/ Bali passengers with a booking between 3 November to 20 November and whose flight has been cancelled may go to "Manage My Booking" https://booknow.jetstar.com/RetrieveBooking.aspx on Jetstar.com and choose from the following options:

• Rebooking your travel free of charge to an alternative date, within 28 days of original departure (same destination)
• Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
• Rebooking your travel free of charge to an alternative destination free of charge (no change fees or fare difference payable). Return flight must be booked for travel no later than 30 November 2015.
• Rebooking your travel to an alternative destination beyond 30 November. No change fees payable, however a fare difference may apply.

Affected passengers will receive direct communication from Jetstar via the contact details listed on their booking. Customers who booked through Travel Agents may wish to contact those agents to update their bookings with their own personal details.

CONTACT DETAILS

If you still need to discuss your booking, please contact our Customer Care team:

• Free Skype call: JetstarAirways (search for this Skype ID)
• Singapore: (65) 6499 9702
• Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
• Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network.
• Australia: 131 538