Update on Bali flights
Last Updated: 01/07/2018 12:41 AM
UPDATE 10.00 AM AEST,
Sunday 1 July
Jetstar continues to operate relief flights out of Bali to Australia
today to bring home more than 1000 passengers who have been affected by flight
cancellations caused by recent volcanic eruptions at Mount Agung.
All customers have now been moved on to new
flights and we are contacting them via the email and SMS details listed in their booking.
If you have not yet received any email or SMS from us, please ensure your contact details are up to date via Manage Booking on Jetstar.com or contact us via the Live Chat link at the top of the Travel Alert page.
These relief flights are in addition to scheduled services which
have resumed normal operations to and from Bali.
Relief flights include:
- Sunday 1 July: JQ7004 Bali – Perth
-
Sunday 1 July: JQ7006 Bali – Perth
-
Monday 2 July: JQ7002 Bali – Melbourne
Passengers will then be connected to their home port on domestic
flights as required.
Volcanic activity is unpredictable, so please be aware that
conditions can change rapidly. We will update you immediately if there is any
change to our schedule.
Before heading to the airport please check the status of your
flight from the Flight status page on Jetstar.com or via our smartphone app.
If you are in Australia and your flight to Bali has been
cancelled:
• We encourage customers who have had their flight cancelled to
Bali to consider alternative options available, including the option to change
travel dates, or to fly to another international destination, such as Vietnam,
Japan, Thailand, Singapore and Fiji subject to availability.
• You can also opt to get a credit voucher for the full amount of
your booking.
• You can view available flights to Bali via Manage Booking on Jetstar.com or Live Chat. Please be aware that due to school holidays, availability is limited.
Update your contact details
Customers travelling to or from Bali, including those booked via
travel agents or travel websites, should ensure that we have their mobile phone
number and email address. This will allow us to contact you. Your contact
details can be updated through Manage booking on Jetstar.com.
This Travel Alert will be updated if there are any changes to
conditions that affect flights.
---------------------------------------------------------------
UPDATE 12PM AEST,
Saturday 30 June
Flying conditions around
Denpasar Airport have improved and all scheduled flights over the weekend
are planned to operate, subject to any change in conditions.
If you are in Bali and your
flight has been previously cancelled, we are operating some relief flights to
Australia and will contact you directly via SMS and email once you have been
booked on a flight. Customers will be booked on relief flights in order of
who has been disrupted longest. Please bear in mind there is a backlog of
customers waiting to fly so it may take several days before you are booked on a
flight.
Volcanic activity is
unpredictable, so please be aware that conditions can change rapidly. We will
update you immediately if there is any change to our schedule.
If you are on a scheduled flight,
before heading to the airport please check the status of your flight from the
Flight status page on Jetstar.com or via our smartphone app.
If you are in Australia and
your flight to Bali has been cancelled:
• You can view alternative
available flights to Bali through Manage My Booking or via Live Chat. Please be
aware that due to school holidays, availability is extremely limited.
• Volcanic eruptions at Mount
Agung are unpredictable and conditions can change at short notice, so we
encourage customers who have had their flight cancelled to Bali to consider
alternative options available.
• We have a range of
alternative options on offer, including the option to change travel dates to
Bali, or to fly to another international destination, such as Vietnam, Japan,
Thailand, Singapore and Fiji.
• You can also opt to get a
credit voucher for the full amount of your booking.
Update your contact details
Customers travelling to or from
Bali, including those booked via travel agents or travel websites, should
ensure that we have their mobile phone number and email address. This will
allow us to contact you. Your contact details can be updated through Manage
booking on Jetstar.com.
This Travel Alert will be
updated if there are any changes to conditions that affect flights.