Update on volcanic ash over Bali
Last Updated: 27/07/2015 09:53 AM
Bali flying continues
Jetstar determined it was safe to resume services in and out of Bali from 23 July 2015 following careful consideration of the latest information from the Volcanic Ash Advisory Centre (VAAC).
Flying conditions around Bali are currently stable so we expect to continue operating flights in and out of Denpasar Airport for the near future.
We will continue to monitor the ash cloud closely with the VAAC and will alert customers if conditions change. The safety of our customers and crew remains our first priority.
Customers who are already booked to fly should plan to travel as normal. We continue to advise customers to check their Flight Status on Jetstar.com (or the Jetstar app on your smartphone) before heading to the airport.
We thank our customers for their patience and understanding throughout this event.
Options for booking alternative travel
Customers booked on cancelled services can view and select new flight options via Manage My Booking on Jetstar.com. Alternatively you can check your email for more information or contact us using the details listed at the bottom of this travel alert.
All customers with valid bookings to or from Bali (Denpasar) between 2 July and 31 July 2015 have a range of travel options, including:
- moving to an alternative date of travel within 28 days of their original travel date;
- travelling to an alternative destination within 28 days of their original travel date; or
- receiving a refund for their original fares in Jetstar Travel Vouchers.
Please contact our call centre on the numbers below to arrange this.
Contact details
To discuss your booking, please contact us:
- In Australia: 131 538
- Outside Australia: +613 9645 5999
- Singapore: +65 6499 9702
Calling from Indonesia?
- Free Skype call: JetstarAirways (search for this Skype ID)
- +62 803 852 9779 - Using an Indonesian (local) SIM card. (Charges apply, in English, Monday to Sunday, 24 hours)
- 001 803 852 9779 - Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network. (Charges apply, in English, Monday to Sunday 24 hours)
- 021 2555 6333 - If using a non-Indonesian SIM card, dial +62 21 2555 6333. (Charges apply, in Bahasa only, Monday to Friday, 8.30am - 5.00pm, Western Indonesian Time (WIB))
- +613 9645 5999 (Charges apply, in English, Monday to Sunday, 24 hours)