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Travel Alert - Update on volcanic ash over Bali - Singapore (English)

Update on volcanic ash over Bali

Last Updated: 23/07/2015 07:56 AM

Bali flying resumes on 23 July

Jetstar has determined it is safe to resume services in and out of Bali today following careful consideration of the latest information from the Volcanic Ash Advisory Centre (VAAC).

We plan to operate all scheduled services in and out of Bali today. 

Customers who are already booked to fly should plan to travel as normal. We continue to advise customers to check their Flight Status on Jetstar.com (or the Jetstar app on your smartphone) before heading to the airport.


Subject to clear flying conditions, we will operate the following additional services between Bali and Australia tomorrow to get customers home as soon as possible:
  • JQ 1035 – Melbourne – Bali
  • JQ 1058 – Bali – Brisbane
  • JQ 7117  – Bali – Perth 

22 July cancellations

As a result of unsafe flying conditions yesterday, we cancelled the following flights:

  • JQ 43 – Melbourne – Bali (22 July)
  • JQ 44 – Bali – Melbourne (22 July)
  • JQ 106 – Perth – Bali (22 July)
  • JQ 105 – Bali – Perth (22 July)
  • JQ 127 – Adelaide – Bali (22 July)
  • JQ 128 – Bali – Adelaide (23 July)
  • JQ 35 – Melbourne- Bali (22 July)
  • JQ 58 – Bali – Brisbane (22 July)
  • JQ 37 – Sydney – Bali (22 July)
  • JQ 38 – Bali – Sydney (22 July)
  • JQ 116 – Perth – Bali – Singapore (22 July)
  • JQ 117 – Singapore – Bali – Perth (23 July)

Earlier forecasts had indicated there was a possibility of favourable winds pushing the ash cloud away from Denpasar Airport overnight. Unfortunately this didn’t eventuate and our expert operations teams were not satisfied it is safe to fly in and out of Bali this evening.

We know yesterday's cancellations were frustrating for passengers, but the safety of our customers and crew remains our first priority.

Advice for customers booked on 22 July services



Customers booked on cancelled services can view and select new flight options via Manage My Booking on Jetstar.com

Alternatively you can check your email for more information or contact us using the details listed at the bottom of this travel alert.

Options for booking alternative travel

All customers with valid bookings to or from Bali (Denpasar) between 2 July and 31 July 2015 have a range of travel options, including:

  • moving to an alternative date of travel within 28 days of their original travel date;
  • travelling to an alternative destination within 28 days of their original travel date; or
  • receiving a refund for their original fares in Jetstar Travel Vouchers.

Please contact the call centre on the numbers below to arrange this.

Contact details

To discuss your booking, please contact us:

  • In Australia: 131 538
  • Outside Australia: +613 9645 5999
  • Singapore: +65 6499 9702

Calling from Indonesia?

  • Free Skype call: JetstarAirways (search for this Skype ID)
  • +62 803 852 9779 - Using an Indonesian (local) SIM card. (Charges apply, in English, Monday to Sunday, 24 hours)
  • 001 803 852 9779 - Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network. (Charges apply, in English, Monday to Sunday 24 hours)
  • 021 2555 6333 - If using a non-Indonesian SIM card, dial +62 21 2555 6333. (Charges apply, in Bahasa only, Monday to Friday, 8.30am - 5.00pm, Western Indonesian Time (WIB))
  • +613 9645 5999 (Charges apply, in English, Monday to Sunday, 24 hours)