Updated Travel Information (15 April, 2020)
Last Updated: 15/04/2020 12:43 PM
General Information
Please click here for COVID-19 related information, including travel restrictions, how Jetstar Japan
is keeping you safe during this time, and our correspondences to the situation.
NETWORK ADJUSTMENTS
Domestic
Jetstar Japan has suspended some of its domestic services for below periods including options available for impacted customers.
March 8 - March 28, 2020: Please click here for more details
March 29 - April 27, 2020: Please click here for more details
For special handling such as refund and flight change, please click here.
International
Please click here for more details on Jetstar Group’s suspended routes in/out of Japan and special
handling for those tickets.
Please note:
Currently, we have been receiving high volume of phone calls and messages through Live Chat at Jetstar contact centre and may take a while to respond. If not urgent, please try again later. Thank you very
much for your cooperation and understanding. For FAQ, please click here.