Upgrade to our reservations system between 7pm tomorrow 25 February and 3am 26 February (Japan Time)
Last Updated: 24/02/2020 07:08 AM
We are improving our
global reservations system and as a result of the process, some services will
be unavailable as our digital platform goes through scheduled maintenance from 19:00
(7pm) on Tuesday 25 February 2020 to 03:00 (3am) on Wednesday 26 February 2020
(Japan Time).
* FamiPort service suspension: 2020 Feb 25 (Tue) 18:20～2020 Feb 26日 (Wed) 03:00
* Loppi service suspension: 2020 Feb 25 (Tue) 18:30～2020 Feb 26 (Wed) 03:00
During the indicated
times, the following systems will NOT be available for
customers:
·
Online booking (new bookings and changes to existing
bookings)
·
Bookings via the Jetstar contact centre (no access to
view, make or change bookings).
·
Contact centre
·
Web check-in
·
Airport check-in using our airport kiosks
·
Online flight status information
If you would like to
make a booking, enquire about a booking, or change an existing booking – either
online or via our contact centre – please return to jetstar.com or call our
contact centre after 3am (Japan time) on Wednesday 26 February.
If you need to travel
urgently please proceed to the airport and talk to our Service Desk for price
lists, schedules and flight availability.
If you are flying with
us DURING the scheduled outage and HAVE already checked-in please proceed to
the airport as normal, though keep in mind that our bag drop queues may be
longer than usual.
If you are flying with
us DURING the scheduled outage and HAVE NOT already checked-in please get to
the airport as close to the recommended check in opening time for your
scheduled flight departure so you can be manually checked-in at our airport
counters.
If you are flying with
us AFTER the scheduled outage and HAVE NOT already checked-in, web check-in
will be available from 3am (Japan time) on 26 February. Remember that web
check-in can be done seven days prior to your flight schedule and closes 35
minutes before your domestic flight’s scheduled departure time.
If you want to know your
flight status, please go to the website of your departure or arrival airport.
If you have any other
questions, please contact us via our contact centre or Live Chat.
Thank you for your
patience during this time and we hope you enjoy your flight with us.