Volcanic Alert - For Jetstar passengers travelling out of Bali
Last Updated: 03/11/2015 09:50 PM
Due to the volcanic ash cloud from Mount Rinjani in Lombok, Indonesia, conditions in the vicinity of Denpasar Airport, Bali are unsafe for flying.
As a result, Jetstar has cancelled services on Tuesday 3 November (AEST) to and from Bali following assessment of the latest information from the Volcanic Ash Advisory Centre (VAAC).We will resume flying as soon as it is safe to do so and we will update customers if poor flying conditions lead to further cancellations.
At this stage, we’re advising customers NOT to travel to the airport for flights to and from Bali and to closely monitor their flight status on Jetstar.com (or via the Jetstar app on their smartphones).
We regret the disruption these cancellations will cause our customers but the safety of passengers and crew is our first priority.
For customers flying Jetstar Asia or 3K services, more information is available on this site.
(http://www.jetstar.com/sg/en/travel-alerts#Volcanic Alert - Passengers travelling to/ from Singapore/ Bali)
For customers flying Jetstar Airways or JQ services, more information is available on this site.
(http://www.jetstar.com/au/en/travel-alerts#Bali - Volcanic Ash Cloud Disruptions)
If you still need to discuss your booking, please contact our Customer Care team:
Australia: 131 538
Indonesia: 001 803 852 9779
Singapore: (65) 6499 9702