Volcanic ash - Bali flights
Last Updated: 05/08/2015 09:24 AM
Mount Raung continues to emit volcanic ash and the winds in the area remain highly unpredictable. This evening we have seen winds push volcanic ash back toward Denpasar Airport.
As a result of this deterioration in flying conditions we have had to cancel the following flights:
- JQ 116 -- Perth - Bali - Singapore (4 August 2015)
- JQ 127 -- Adelaide - Bali (4 August 2015)
- JQ 128 -- Bali - Adelaide (4 August 2015)
- JQ 117 -- Singapore - Bali - Perth (5 August 2015)
We regret the disruption these cancellations will cause our customers but the safety of passengers and crew is our first priority.
We have also moved to delay the following services:
- JQ 43 -- Melbourne – Bali from 0915 to 1315 (5 August 2015)
- JQ 44 -- Bali – Melbourne 1430 to 1830 (5 August 2015)
We know these delays will be frustrating to those of you booked on these flights but we’ve made this decision to give ourselves the best chance to operate those flights later in the day.
We’ll continue to monitor the movement of the ash cloud with the latest information from the Volcanic Ash Advisory Centre and will resume flying as soon as it is safe to do so.
We’ll provide you with another update on our Bali flying plans for 5 August 2015 tomorrow morning.
Advice for customers
At this stage we’re advising customers not to travel to the airport for flights to and from Bali, and to closely monitor their flight status on Jetstar.com
Options for booking alternative holidays
Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network.
Jetstar will waive flight change fees for any customers with a valid booking to Bali between 2 July and 7 August, who wish to change their holiday destination. Fare differences may apply.
Please contact the call centre to arrange this.
Contact details
To discuss your booking, please contact us:
- In Australia: 131 538
- Outside Australia: +613 9645 5999
- Singapore: +65 6499 9702
Calling from Indonesia?
- Free Skype call: JetstarAirways (search for this Skype ID)
- +62 803 852 9779 - Using an Indonesian (local) SIM card. (Charges apply, in English, Monday to Sunday, 24 hours)
- 001 803 852 9779 - Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network. (Charges apply, in English, Monday to Sunday 24 hours)
- 021 2555 6333 - If using a non-Indonesian SIM card, dial +62 21 2555 6333. (Charges apply, in Bahasa only, Monday to Friday, 8.30am - 5.00pm, Western Indonesian Time (WIB))
- +613 9645 5999 (Charges apply, in English, Monday to Sunday, 24 hours)