Volcanic Ash Update for 5 Nov Services between Singapore, Surabaya
Last Updated: 04/11/2015 11:05 PM
Update on Surabaya flights scheduled for Thursday, 5 November 2015
(Published 7.30pm Local, 04-11-2013)
After assessing the latest information from the Volcanic Ash Advisory Centre (VAAC) our team of experts have decided to cancel two flights scheduled on 5 November to and from Surabaya Juanda International Airport.
While we regret the frustration these cancellations will cause, the safety of our customers and crew is always our first priority.
Flight Cancellations: Thursday, 5 November 2015
3K247 - Singapore-Surabaya
3K248 - Surabaya-Singapore
Jetstar customers may go to ‘Manage booking’ on Jetstar.com and choose from the following options:
- Rebooking your travel free of charge to an alternative date, within 3 days of original departure (same destination)
- Rebooking your travel free of charge to an alternative date, within 3 days of original departure (any destination). We will waive the change fee however fare difference may apply.
- Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
If you still need to discuss your booking, please contact our Customer Care team.
Singapore: (65) 6499 9702
Indonesia: +62 803 852 9779
(Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian
(local) SIM card.
Indonesia: 001 803 852 9779
(Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian
SIM card in Indonesia (i.e. Global roaming). You must manually connect to the
Indosat mobile network.