Volcanic Ash Update - For travellers from/to Singapore/ Bali
Last Updated: 04/11/2015 01:58 PM
After assessing the latest information from the Volcanic Ash Advisory Centre (VAAC) our team of experts have decided to cancel two flights today to and from Denpasar Airport.
Unfortunately the latest forecast this morning has not improved so we have cancelled the flights as early as possible.
While we regret the frustration these cancellations will cause, the safety of our customers and crew is always our first priority.
Flight Cancellations: Wednesday, 4 November 2015
3K241 - Singapore-Bali
3K242 - Bali-Singapore
*For passengers booked on JQ117 and JQ116, please refer to http://www.jetstar.com/au/en/travel-alerts#Bali - Volcanic Ash Cloud Disruptions
If you are in Bali and your flights has been cancelled: You don't need to take any action – we will notify customers when it is safe to resume flying and advise next steps on how to rebook a new flight.
If you’re in Singapore and your flight has been cancelled OR you are booked to travel on 4 November and wish to amend your travel plans:
Please go to ‘Manage booking’ on Jetstar.com and choose from the following options:
- Rebooking your travel free of charge to an alternative date, within 7 days of original departure (same destination)
- Rebooking your travel free of charge to an alternative date, within 7 days of original departure (any destination). We will waive the change fee however fare difference may apply.
- Request a Jetstar travel voucher to the value of the fare purchased on the original affected booking. Travel vouchers can be used within six months to book future travel up to 12 months in advance.
If you still need to discuss your booking, please contact our Customer Care team:
·
Singapore: (65) 6499 9702
·
Indonesia: 001 803 852 9779
·
Indonesia: +62 803 852 9779
(Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian
(local) SIM card.
·
Indonesia: 001 803 852 9779
(Charges apply, in English, Monday to Sunday 24 hours). Using a non-Indonesian
SIM card in Indonesia (i.e. Global roaming). You must manually connect to the
Indosat mobile network.
· Australia: 131 538