Volcanic Ash Update - Update
Last Updated: 08/08/2015 10:44 AM
Latest update - for our customers in Singapore and Bali.
Mount Raung in Indonesia continues to emit volcanic ash and unfavourable winds have pushed the ash cloud toward Denpasar Airport once again.
Jetstar Asia has cancelled the Singapore- Bali (3K241) and Bali-Singapore (3K242) flights following further assessment of the latest information from the Volcanic Ash Advisory Centre (VACC) this afternoon. A list of today’s cancelled flights in and out of Bali is listed below.
To give ourselves the best chance of operating flights tomorrow, we will await the next VAAC information due out later this evening before making a decision on our 9 August flying plans.
Our team will continue to monitor the ash cloud with the VAAC around the clock, and we will resume flying as soon as it is safe to do so. We will update customers if poor flying conditions lead to further cancellations tomorrow.
At this stage, we are advising customers not to travel to the airport for flights to and from Bali and to closely monitor their flight status on Jetstar.com (or via the Jetstar app on their smartphones).
Flight cancellations
Saturday, 8 August 2015:
- 3K241 — Singapore – Bali
- 3K242 — Bali – Singapore
We regret the disruption these cancellations will cause our customers but the safety of passengers and crew is our first priority.
Information for our customers in Bali
How do I book my return flight to Singapore if I'm in Bali?
Please ring the call centre for support.
To check the status of your new flight, please refer to the Flight Status page on Jetstar.com. Please don’t travel to Denpasar Airport unless your flight is scheduled to depart.
What if I'm in need of urgent medical assistance?
Please contact our Call Centre immediately on the numbers at end of this Travel Alert.
Information for our customers in Singapore
How can I change my booking to Denpasar (Bali) if I'm in Singapore?
Change your booking to the next available flight via Manage My Booking on Jetstar.com. You will be able to select from a list of existing flights, depending on seats available.
To confirm your exact departure time please refer to the Flight Status page on Jetstar.com
Flight change options
Options are available to Jetstar customers who hold a valid ticket for travel to or from Bali (Denpasar) between 6 August – 19 August 2015 whose flights have been affected by volcanic ash in Indonesia.
Please contact Jetstar within 28 days of your original flight date to:
- Rebook your travel on an alternative flight between the same destinations on your original booking departing within 28 days of the intended travel date free of charge.
- Rebook your travel on an alternative flight between the same destinations on your original booking departing after 28 days of the intended travel date and we will waive the change fee. Fare differences may apply.
Options for booking alternative holidays
Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network.
Jetstar will waive flight change fees for any customers with a valid booking to Bali between 6 August and 19 August who wish to change their holiday destination, departing within 28 days of the intended travel date. Fare differences may apply.
Please contact the call centre to arrange this.
Contact details
To discuss your booking, please contact us:
- Singapore: +65 6499 9702
Calling from Indonesia?
- Free Skype call: JetstarAirways (search for this Skype ID)
- +62 803 852 9779 - Using an Indonesian (local) SIM card. (Charges apply, in English, Monday to Sunday, 24 hours)
- 001 803 852 9779 - Using a non-Indonesian SIM card in Indonesia (i.e. Global roaming). You must manually connect to the Indosat mobile network. (Charges apply, in English, Monday to Sunday 24 hours)
- 021 2555 6333 - If using a non-Indonesian SIM card, dial +62 21 2555 6333. (Charges apply, in Bahasa only, Monday to Friday, 8.30am - 5.00pm, Western Indonesian Time (WIB))
- +613 9645 5999 (Charges apply, in English, Monday to Sunday, 24 hours)